Gabriel Mira – Product Specialist Symantec

Gabriel Mira – Product Specialist Symantec
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1 2 3 4 AGENDA O que é Symantec Netbackup?
Principais Características e Funcionalidades 3 Netbackup Appliance e suas características 4 O que é MBS (Managed Backup Services)? NETBACKUP, NETBACKUP APPLIANCE E MBS

Proteção Física e Virtual
O que é o Netbackup? Software de Backup que permite a padronização das operações de backup e recuperação em ambientes físicos e virtuais com menos recursos e menos riscos, pois oferece um único console para operações globais e simplifica o uso de tecnologias avançadas, como eliminação de dados duplicados, replicação, Hardwares específicos e Serviços Enterprise GRT Virtual/Físico Proteção Física e Virtual Appliances Hardware Específico 90% em Economia Deduplicação 100x mais Rápido Acelerador 24x7 – SLA 2h Serviços NETBACKUP, NETBACKUP APPLIANCE E MBS

Porque Netbackup? Eliminação de dados duplicados integrada
Gerenciamento e relatórios centralizados para vários ambientes de backup distribuídos Proteção simples e abrangente para ambientes Físicos e virtuais Recursos de proteção e recuperação de aplicativos Recuperação mais confiável após desastres com a replicação de backup integrada Melhor recuperação para aplicativos essenciais aos negócios Possibilidade de utilização de Hardware Symantec para a solução de Software Serviço especifico para gerenciamento e recuperação em ambientes críticos NETBACKUP, NETBACKUP APPLIANCE E MBS

Symantec continua Líder no Quadrante do Gartner – Backup/Recovery Software
Source: Gartner, Inc., Magic Quadrant for Enterprise Backup/Recovery Software, Dave Russell, Alan Dayley, Sheila Childs, Pushan Rinnen, June , 2013 This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Symantec. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose Symantec Backup Exec™ 2012 V-Ray Edition

NETBACKUP 7.5 Acelerador NetBackup
Visão Geral e Principais Funcionalidades Underlying Principles

O que é Desduplicação Como Funciona?
Qual a diferença entre a desduplicação de arquivo e bloco? Arquivo Bloco NETBACKUP, NETBACKUP APPLIANCE E MBS 7

Desduplicação Inteligente NetBackup
Visibilidade para Desduplicação GLOBAL e Otimizada NETBACKUP BACKUP TRADICIONAL O QUE NÓS VEMOS O QUE OS OUTROS VÊEM Symantec is known for its deep technology base and its legacy understanding of files and file systems with a long history of patents supporting our path to leadership. This long standing capability gives us the unique ability to ‘see’ into the backup data stream and understand what the application is and what the data format looks like. This level of “intelligence” allows us to select “on-the-fly” deduplication algorithms that: Give NetBackup the unique ability to perform a true “Single-Pass” Backup and Recovery of both Images and Files (Granular Recovery Technology – GRT, see below) Intelligent Deduplication  Optimize deduplication rates for a specific application and data set  requiring less ‘brute-force’ computing power, lower cost Reduces the need for computational resources for greener and more environmentally friendly (deduplication is computationally intensive) Provides a deduplication platform or roadmap that can be enhanced and fine tuned over time as data types and applications change. On the other hand, other dedupe vendors (such as EMC) use a “variable window” approach because they ‘can’t see’ what the data stream looks like is so they resort to varying the block size and then “guess” at what the optimum dedupe might be. This is computationally intensive, requires significantly more power to prevent performance bottlenecks, and does not offer a path to improved data deduplication rates and capabilities in the future. In addition to better, lower cost deduplication NetBackup offers faster backup and restore across virtual and physical environments: What We Can Do – “Single-Pass” Backup  VMDK or physical image or incremental backup “Single-Step” Recovery  Full application recovery from ‘image’ backup, and/or “Single-Step” Recovery  File level (or granular) recovery from ‘image’ backup Because we can ‘see the files’ in the image backup and restore directly from backup. No need to remount backup and restore file(s). No additional time or disk space required for file level restore File restores are the highest % of restore requirements O que podemos fazer – Backup e Recovery em “Single-Pass”  Rápido Desduplicação Inteligente  “Data Aware” Usa menos processamento  “Green” Plataforma de desduplicação  Crescimento futuro Sem visibilidade – Backup e Recovery “Multi-Etapas”  Lento Estilo de desduplicação “Guessing” Requer mais poder de processamento Potencial de crescimento limitado NETBACKUP, NETBACKUP APPLIANCE E MBS

Cliente/Servidor Fonte
Diferenças da Desduplicação Symantec Escalabilidade Fim-a-Fim com Desduplicação Global Media Server Options Cliente/Servidor Fonte Media Servers NetBackup series NetBackup series 2 VMs 1 3 Built-In Dedupe Virtual/Físico Built-In Dedupe Media Server Backup Server Appliance com Built-in Dedupe Global Dedupe 16TB  192TB+ NetBackup 7 offers the industry’s first, highly scalable “end-to-end” global deduplication that is truly a fully integrated, seamless data protection software and appliance solution. No other vendor has the ability deploy such a flexible and cost effective solution built right into the backup software and support a wide range of compatible, highly scalable NetBackup Family Series of deduplication appliance solutions. A simple “click-of-the-mouse” enables the deduplication built into every NetBackup 7 client. This unparalleled flexibility allows you to optimize your enterprise data center today, and easily change your mind as it evolves, without a cost penalty. By upgrading or deploying NetBackup 7 agents across your virtual and physical environments, you will be able to dedupe at the client or source, at the Media Server, or target the NetBackup 5000 appliances with up to 192TB of Global dedupe pool today and nearly 400TB in the future. While enjoying the benefits and security of an Enterprise-class data protection solution you have grown to trust. The new 5200 series is the latest option to offer the fastest and most flexible method of deploying NetBackup and Dedupe in one shot. Also know as “NetBackup-in-a-Box”, NetBackup and Dedupe can be deployed as a scalable solution in the enterprise or easily in larger remote offices or as a complete backup or turnkey solution. Desduplicação em todos os lugares! NETBACKUP, NETBACKUP APPLIANCE E MBS

Proteção Unificada, Arquivo & Recovery de aplicação,
Symantec V-ray Technologies Symantec V-ray, a set of technologies build for virtual environments, allowing intelligent insight into the contents of VMware and Hyper-V virtual machines. This intelligence enables the following: Understanding of what a virtual machine’s role is in an environment Identification of critical applications and databases within a virtual machine Application monitoring and high availability Application-level recovery capabilities Granular application object recovery capabilities Optimized deduplication of VMware and Hyper-V virtual disk files through stream handlers Don’t let poor visibility into a virtual environment slow you down. With Symantec V-ray, optimize your protection and recovery capabilities for your virtual resources! Proteção Unificada, Arquivo & Recovery de aplicação, Desduplicação & Proteção Automática NETBACKUP, NETBACKUP APPLIANCE E MBS

Acelerador NetBackup incluído
Backup e Restore mais rápidos Full – file system inteiro Incremental Full + Incremental Recovery Backup tradicional Tempo Backup com o Acelerador Netbackup Full Recovery Rastreio de arquivos alterados + Dedupe  Até 100x mais rápido! New in NetBackup 7.5 – NetBackup Accelerator is changing the game. Leveraging change tracking technology and our deduplication technology its possible to perform full backups that can be up to 100x faster. So now, instead of the time consuming cost of traversing 10s of millions of files to figure out which one’s have changed, deduplicating them (assuming of course that you’re using NetBackup’s client or source client dedupe), and then sending them over the network, we track those changed files, check to see if any of the file has already been deduped, and then back it up. By reducing the volume of data backed up and sent to storage, the performance and cost benefits are huge. NETBACKUP, NETBACKUP APPLIANCE E MBS

NETBACKUP, NETBACKUP APPLIANCE E MBS

O que é replicação? NetBackup Auto Image Replication (A.I.R)
Site de Produção 2 Destino de DR para site 1 VMs Site Remoto VMs Site de Produção 1 Destino de DR para site 2 Replicação bidirecional otimizada em WAN Importação automática otimizada entre sites Elimina fretes de fita (caros e inseguros) Replicação active-active, fan-in, fan-out, hybrid RTO superior, Restaure agora! In the data center, with NetBackup 7, data is easily protected and deduplicated across virtual and physical environments with a wide range of on- and off-host configurations. We can help you to characterize your environment to ensure the best possible performance at the lowest cost. Here you see deduplication enabled across the environment which can significantly reduce backup times and give back precious network resources. In fact in some cases, customers have reported the ability to defer expensive CAPEX performance upgrades to their networks because of the bandwidth they were able to regain. With the 5000 series of Global Dedupe Appliances, scalability is simple and affordable. You can start with a capacity footprint that meets your needs, and more capacity when you need. Replication to a Secondary Data Center (DC) or Disaster Recovery site (DR) is simple and cost effective. NetBackup Deduplication includes both Replication and Encryption at no additional charge with unlimited usage giving you the freedom to configure disaster preparedness and consolidation without breaking the bank. In those larger Remote offices, NetBackup and Deduplication can be easily and quickly deployed and managed with the NetBackup 5200 series appliance. These latest additions to the NetBackup Family Series of Appliances give true flexibility to global data protection needs. In the smaller Remote Offices, simply enabling client side deduplication and encryption at now extra charge can allow you to optimize data protection and global consolidation. Deploying and managing both Global Data Protection and Deduplication on an affordable, proven Enterprise-Class platform has never been easier. VMs NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenciamento NBU Capacidade (FRONT END TERABYTE) Agentes
PLATFORM DATA PROTECTION OPTIMIZATION ADDON PLATFORM BASE COMPLETE EDITION PLATFORM BASE NDMP EDITION Agentes AMBAS PLATAFORMAS DATA PROTECTION OPTIMIZATION OPTION - 1 FRONT END TB LIBRARY BASED TAPE DRIVE OPTION NDMP OPTION - TIER 1-4 REPLICATION DIRECTOR OPTION SEARCH OPTION - PHYSICAL SEARCH OPTION - VIRTUAL SHARED STORAGE OPTION STANDARD CLIENT - PHYSICAL STANDARD CLIENT - VIRTUAL VAULT BASE VAULT ADDITIONAL DRIVE VAULT UNLIMITED BASE UNIX SERVER - TIER 1-4 ENTERPRISE SERVER - TIER 1-4 CLIENT APPLICATION & DATABASE PACK ENTERPRISE CLIENT SAP AGENT SERVER & CLIENT STARTER PACKS WINDOWS/LINUX/SOLARES NETBACKUP, NETBACKUP APPLIANCE E MBS

Q&A? NETBACKUP E NETBACKUP APPLIANCE

NETBACKUP 7.5 Acelerador NetBackup Appliance Netbackup
Underlying Principles 16

O que compõe o Appliance NetBackup?
Novo! Novo! NetBackup com Desduplicação Inteligente Veritas Storage Foundation Symantec Critical System Protection Otimização de WAN embutida Sistema Operacional fechado pela Symantec What is NetBackup appliance? Is it just NetBackup pre-installed on hardware? The answer is both yes and no! You may ask why? Yes, NetBackup appliance is simply backup in a box if you are looking for a solution for your data protection and disaster recovery readiness. That is the business problem you are solving with this turnkey appliance that installs in minutes and reduce your operational costs. No, NetBackup appliance is more than a backup in box if you are comparing it with rolling your own hardware for NetBackup or if you are comparing it with third party deduplication appliances. Here is why I say this… NetBackup appliance comes with redundant storage in RAID6 for storing your backups Symantec worked with Intel to design the hardware for running NetBackup optimally for predictable and consistent performance. Eliminates the guesswork while designing the solution. Many vendors will talk about various processes running on their devices to perform integrity checks, some solutions even need blackout windows to do those operations. NetBackup appliances include Storage Foundation at no additional cost. The storage is managed by Veritas Volume Manager (VxVM) and presented to operating system through Veritas File System. Why is this important? SF is industry-leading storage management infrastructure that powers the most mission-critical applications in the enterprise space. It is built for high-performance and resiliency. NetBackup appliance provides 24/7 protection with data integrity on storage provided by the industry leading technology. The Linux based operating system, optimized for NetBackup, harden by Symantec eliminates the cost of deploying and maintaining general purpose operating system and associated IT applications. NetBackup appliances include built-on WAN Optimization driver. Replicate to appliances on remote sites or to the cloud up to 10 times faster on across high latency links. Your backups need to be protected. Symantec Critical System Protection provides non-signature based Host Intrusion Prevention protection. It protects against zero-day attacks using granular OS hardening policies along with application, user and device controls, all pre-defined for you in NetBackup appliance so that you don’t need to worry about configuring it. Best of all, reduce your operational expenditure and eliminate complexity! One patch updates everything in this stack! The most holistic data protection solution with the least number of knobs to operate. Reference the BlackHat story. Hardware Otimizado Storage Redundante NETBACKUP, NETBACKUP APPLIANCE E MBS

Symantec’s NetBackup Appliance family consists of two series; Backup Appliances which are the 5200 series and Deduplication Appliances which are the 5000 series. Let’s examine the NetBackup 5220 backup appliance. The 5220 starts as a 2U appliance with 4TB. It can scale with the addition of up to two (2) additional storage shelves. Each storage shelf is 3U and can expand the capacity in 24 or 36TB increments. Maximum usable capacity is 72TB. The 5220 can function as a media or a master server, and both can be easily configured with a simple mouse click through the NetBackup management console. The NetBackup 5020 is a deduplication appliance that supports 32TB of usable capacity. Up to six appliances or nodes may be connected to form a global deduplication pool of 192TB. Both the backup and deduplication appliances provide: source and target duplication, the only products in the market that provide this flexibility through a single, fully integrated appliance. Also, it provides multiple connectivity options for both Ethernet, 1 and/or 10Gig, as well as 8Gb fibre channel connectivity. Symantec has a unique front-end TB licensing model, so customers know exactly how much they are paying for in advance, regardless of their retention policy and/or the number of replicated copies they create. Software licensing is fully transferable, so this makes a great solution for media server replacements, just drop in the NetBackup appliance, transfer the licensing, and resume operations. Lastly, replication is included at no additional charge. With the NetBackup 5220 backup appliance and the NetBackup 5020 deduplication appliance, Symantec provides the choices that customer demand for their backup and recovery needs. *NetBackup 7.5 updates available for appliances late April / early May 2012 NETBACKUP, NETBACKUP APPLIANCE E MBS

Resultado de Performance

Appliance Symantec NetBackup 5230 Painel Frontal
NETBACKUP, NETBACKUP APPLIANCE E MBS

Appliance Symantec NetBackup 5230 (***5220) Conectividade Disponível
NETBACKUP, NETBACKUP APPLIANCE E MBS

Especificações Tecnicas Especificações Tecnicas
Medidas NBU Appliance 5230 Especificações Tecnicas Netbackup 5230 Storage Shelf Usable storage capacity (TB) 4TB 24TB ou 36TB Storage shelves (max) 2 NA Maximum capacity (TB) 72TB 1 Gb Ethernet ports 4 4 10 Gb Ethernet ports 4+ 8 Gb Fibre Channel ports 10+ Dimensions H x W x D (cm) 8,90 x 48,76 x 76,45 12,95 x 44,70 x 56,13 Maximum weight (Kg) 23,5Kg 32,50Kg Typical power consumption (watts) < 415W < 271W Maximum power consumption (watts) 750W 580W AC voltage range (Volts) 100 a 127 200 a 240 AC frequency range (Hz) 47 a 63 Ampere ratings (A) 7 (100V a 127V), 3.5 (200V a 240V) Mean time to repair (hours) < 1 <1 Especificações Tecnicas Netbackup 5230 Storage Shelf Operating temperature (°C) 10 a 35 5 a 35 Storage temperature (°C) -27 a 70 Operating humidity (RH) 10 a 85% Operating altitude (ft) 30, 5 a 3000 Maximum noise (dBA) 70 Typical cooling (BTU/hr) 1.416 924 Maximum cooling (BTU/hr) 2.562 1980 NETBACKUP, NETBACKUP APPLIANCE E MBS

Especificações Tecnicas Especificações Tecnicas
Medidas NBU Appliance 5030 Especificações Tecnicas Netbackup 5030 Storage Shelf Usable storage capacity (TB) NA 32TB Storage shelves (max) 1 Maximum capacity (TB) 192TB 1 Gb Ethernet ports 4 4 10 Gb Ethernet ports 2 8 Gb Fibre Channel ports 4+ Dimensions H x W x D (cm) 8,90 x 48,76 x 76,45 12,95 x 44,70 x 56,13 Maximum weight (lb) 18,59Kg 32,50Kg Floor Space (m2) 0,3279 0,2508 Typical power consumption (watts) < 415W < 271W Maximum power consumption (watts) 750W 580W AC voltage range (Volts) 100 a 127 200 a 240 AC frequency range (Hz) 47 a 63 Ampere ratings (A) 7 (100V a 127V), 3.5 (200V a 240V) Mean time to repair (hours) < 1 <1 Especificações Tecnicas Netbackup 5030 Storage Shelf Operating temperature (°C) 10 a 35 5 a 35 Storage temperature (°C) -27 a 70 Operating humidity (RH) 10 a 85% Operating altitude (metros) 30, 5 a 3000 Maximum noise (dBA) 70 72 Typical cooling (BTU/hr) 1.416 1.878 Maximum cooling (BTU/hr) 2.562 2.390 NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças NBU 5030 Produto Suporte 21265774
SYMC NETBACKUP 5030 APPLIANCE 32TB WITH 4 1GB ETHERNET GB ETHERNET SYMC NETBACKUP 5030 APPLIANCE 32TB WITH 4 1GB ETHERNET GB ETHERNET - 4 8GB FC Suporte SYMC NETBACKUP 5030 APPLIANCE 32TB SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP 5030 APPLIANCE 32TB SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP 5030 APPLIANCE 32TB SUPPORT 4HR RENEWAL 12 MONTHS NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças NBU 5230 ... Produto NETBACKUP, NETBACKUP APPLIANCE E MBS
SYMC NETBACKUP 5230 APPLIANCE 4TB WITH 4 1GB ETHERNET GB ETHERNET SYMC NETBACKUP 5230 APPLIANCE 4TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 4TB WITH 4 1GB ETHERNET GB ETHERNET GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 4TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 4TB WITH 4 1GB ETHERNET GB ETHERNET - 8 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 28TB WITH 4 1GB ETHERNET GB ETHERNET SYMC NETBACKUP 5230 APPLIANCE 28TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 28TB WITH 4 1GB ETHERNET GB ETHERNET GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 28TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 28TB WITH 4 1GB ETHERNET GB ETHERNET - 8 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 40TB WITH 4 1GB ETHERNET GB ETHERNET SYMC NETBACKUP 5230 APPLIANCE 40TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 40TB WITH 4 1GB ETHERNET GB ETHERNET GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 40TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 40TB WITH 4 1GB ETHERNET GB ETHERNET - 8 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 76TB WITH 4 1GB ETHERNET GB ETHERNET SYMC NETBACKUP 5230 APPLIANCE 76TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 76TB WITH 4 1GB ETHERNET GB ETHERNET GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 76TB WITH 4 1GB ETHERNET GB ETHERNET - 2 8GB FIBRE CHANNEL SYMC NETBACKUP 5230 APPLIANCE 76TB WITH 4 1GB ETHERNET GB ETHERNET - 8 8GB FIBRE CHANNEL NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças NBU Suporte SYMC NETBACKUP 5230 APPLIANCE 4TB SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 4TB SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP 5230 APPLIANCE 4TB SUPPORT 4HR RENEWAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 28TB SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 28TB SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP 5230 APPLIANCE 28TB SUPPORT 4HR RENEWAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 40TB SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 40TB SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP 5230 APPLIANCE 40TB SUPPORT 4HR RENEWAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 76TB SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP 5230 APPLIANCE 76TB SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP 5230 APPLIANCE 76TB SUPPORT 4HR RENEWAL 12 MONTHS NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças NBU SHELF STORAGE
Produto SYMC NETBACKUP 5230 UPGRADE 24TB DUAL CONTROLLER STORAGE SHELF SYMC NETBACKUP 5230 UPGRADE 36TB DUAL CONTROLLER STORAGE SHELF Suporte SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR RENEWAL 12 MONTHS SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR INITIAL 12 MONTHS SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR INITIAL 36 MONTHS SYMC NETBACKUP TB DUAL CONTROLLER STORAGE SHELF SUPPORT 4HR RENEWAL 12 MONTHS NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças NBU Acessórios
Produto SYMC NETBACKUP 5030 OR 5230 ETHERNET NIC OR FIBRE CHANNEL HBA PHYSICAL INSTALLATION SERVICE ONLY ONE TIME FEE SYMC NETBACKUP 5030 OR 5230 SAS CABLE FOR DISK DRIVE SHELF SYMC NETBACKUP 5030 OR 5230 DISK ENCLOSURE I/O MODULE SYMC NETBACKUP 5030 OR 5230 DISK DRIVE POWER SUPPLY MODULE SYMC NETBACKUP 5030 OR 5230 PHYSICAL INSTALLATION SERVICE ONLY ONE TIME FEE SYMC NETBACKUP 5030 OR 5230 DISK DRIVE CARRIER/SLED WITH 3TB DISK DRIVE SYMC NETBACKUP APPLIANCE 10GB SFP SHORT RANGE 300M OPTICAL MODULE SYMC NETBACKUP APPLIANCE 3G POWER SUPPLY VAC 50-60Hz VAC 50-60Hz SYMC NETBACKUP APPLIANCE ETHERNET NIC 10 GBIT DUAL PORT OPTICAL CONNECT SYMC NETBACKUP APPLIANCE ETHERNET NIC 1 GBIT QUAD PORT RJ 45 CONNECT SYMC NETBACKUP APPLIANCE FC HBA 8GB DUAL PORT SYMC NETBACKUP APPLIANCE 3G DISK DRIVE CARRIER/SLED WITH 1TB 3.5 DISK DRIVE SYMC NETBACKUP 5230 UPGRADE EXTERNAL STORAGE KIT SYMC NETBACKUP 5230 EXTERNAL STORAGE KIT PHYSICAL INSTALLATION SERVICE ONLY ONE TIME FEE NETBACKUP, NETBACKUP APPLIANCE E MBS

Q&A? NETBACKUP E NETBACKUP APPLIANCE

NETBACKUP 7.5 Acelerador NetBackup Managed Backup Services
Underlying Principles 36

Desafios Universais de TI
Complexidade do Time Técnico Níveis de Serviços Ilusórios Encontrar, desenvolver e reter recursos envolvidos na operação Disponibilidade da solução, inconsistência nos dados esforços para remediação de riscos e visibilidade limitada Necessidade de Upgrades,regras de segurança e storage Cosumo tecnológico e soluções com ROI irreais Custos Imprevisíveis Uso e Escolhas Ineficientes NETBACKUP, NETBACKUP APPLIANCE E MBS Symantec Managed Backup Services

Desafios de IT com Serviços Gerenciados
Service Management Center Especialistas na Solução Monitoração 24 x 7 x 365 Redundância de Conhecimento SLAs Estabelecidos Cumpridos Penalidades Complexidade dos Recursos Níveis de Serviços ilusórios Ineficiência no Uso e Escolhas Symantec Best Practices Correções e Atualizações Sincronizado Capacidade de Planejamento Custos Imprevisíveis Custo Previsível Serviços Consistentes Custos Pré-Definidos Sem Surpresas Plataforma de Entregáveis do Managed Services NETBACKUP, NETBACKUP APPLIANCE E MBS

Estrutura do Serviços Gerente de Serviços Monitoramento
Gerenciamento e Escalonamento Centro de Serviços Gerenciados Gerente de Serviços Especialista de Produtos Monitoramento 24x7 Geração de relatórios Solução de Incidentes Gerenciamento de Mudanças Planejamento de capacidade instalada Primeira Interface Gerencial Revisões da Conta Governança dos Serviços Escalonamento dos Serviços Recurso Técnico Sênior Planejamento de atividades chaves Acompanhamento das melhores práticas Interface com os Engenheiros do Produto NETBACKUP, NETBACKUP APPLIANCE E MBS 39 Symantec Managed Services 39

Níveis de Serviço Garantido
Métrica SLA Taxa de Sucesso no Backup (Mensal) 98% Tempo de Resposta para Restore (solicitação não crítica) 2 horas Notificação de falhas replicáveis Depois de 3 dias Relatórios Mensal (SLA), Portal NETBACKUP, NETBACKUP APPLIANCE E MBS

Symantec Conectada na Infraestrutura do Cliente
Portal de Serviços Relatórios Dados do Ambiente Relatórios de incidentes Mail, Sharepoint, File Servers Nível 1 e 2 Especialista do Produto Avançado Gerente de Serviços Centro de Gerenciamento 24x7 VPN Escalonamento Técnico Escalonamento Gerencial Consultas Operacionais Equipe de TI Gerente de TI Revisões Semestrais Clients Estrutura do Cliente Monitoramento 24x7 Relatórios / Transparência EV Servers SQL Servers NBU Masters NBU Medias Backup Targets NETBACKUP, NETBACKUP APPLIANCE E MBS

Benefícios do Managed Service
Manutenção do Ambiente 1 Upgrade de Versão por ano Somente para servidores de Mídia e Master Releases de Manutenção Ilimitados Requisições de Serviços Inclusão e exclusão de Clients Mudanças de Políticas Requisições de restore Requisições de backup - demanda pontuais Resolução de Problemas Escalonamento de incidentes Gerenciamento de falhas Análise de causa raíz Acesso aos engenheiros de produto NETBACKUP, NETBACKUP APPLIANCE E MBS

Interação com o cliente para Backup
Category Key Activities Symantec Cliente Monitoramento Monitoria de falhas no backup Disponibilidade do sitema Checagem da qualidade de discos/tapes Gerenciamento de Incidentes Troubleshooting e rexecução de backups Ligação com o time de suporte SYMC Gerenciamento de Restore Inicialização de restores Validação de sucesso nos restores Gerenciamento de Problemas Resolução de Problemas Análise de causa raíz Gerenciamento de Mudanças Solicitação de revisões e implementações Planejamento e Mudanças Capacity planning (discos/tape) Upgrades (e.x. 7.1 para 7.5) Instalação de patches do Netbackup Relatórios Relatórios via portal web com acesso a diferentes usuários (diário e mensal) Revisão mensal Manutenção física Operação diária de tapes Operação do Datacenter A A A A P NETBACKUP, NETBACKUP APPLIANCE E MBS Managed Backup Services Symantec Managed Backup Services 43 43

Processo de Implementação
Operate SLA dos Serviços Gerenciados Monitoramento 24x7 Support 24x7 Remediações de Incidentes Manutenção Próativa Acompanhamento da aderências às melhores práticas Relatórios dos Serviços - Mensal Aplicação de Service Packs Upgrade anual de versão Checagem semestral de saúde do ambiente Gerente de Operações comanda as reuniões de Kickoff Estabelecimento da conectividade remota Upgrade de versão Major (se necessário) Implementação de Ajustes de Configuração (se necessário) Monitoria dos agentes instalados Documentação do ambiente Finalização do Book de Operação Aceite Oficial dos serviços e informações Checagem inicial da saúde do ambiente Relatório do status atual do ambiente Mapeamento dos esforços para a fase de Transform Kickoff & Plug-In Transform Assess Estabelecimento da conectividade remota* *a duração depente da disponibilidade do cliente Período de isenção dos serviços Data para início dos serviços *A duração depende da disponibilidade da conexão remota. Pode também ser estendida em virtude de alterações na arquitetura requeridas pelo cliente durante a fase de Assess. The Assess, Transform, and Operate model is central to the Symantec approach. In the Assess Phase, we assess and document the current EV environment and related operational processes in order to ensure that the entire process and architecture are fully understood. We provide both an operational and technical assessment including recommended improvements and/or needed changes. Once we complete the Assess Phase, we work with the customer to recommend improvements/changes to the architecture and develop an operating plan to provide best practices for managing the archive environment. A transition process and plan is developed specific to your existing people, processes, and technology. In the transform phase we then implement any EV application changes, identified from the assessment phase, providing you with an archive environment that is both effective and efficient. Operations and change control processes will be implemented, and monitoring tools integrated. Once all the transform phase activities are complete, the environment can be officially accepted into service and Symantec will then operate the EV environment according to agreed SLAs. NETBACKUP, NETBACKUP APPLIANCE E MBS 44 Symantec Managed Enterprise Vault 44 44 44

Público Alvo Clientes de Appliances Clientes do NetBackup
Empresa que tiveram ao menos 1 incidente com perda de dados nos últimos 12 meses Clientes com taxa de sucesso no backup baixa. Clientes com metas de redução de custos na estrutura de TI Não se adequa somente a clientes com grande número de clients NETBACKUP, NETBACKUP APPLIANCE E MBS

Estudos de Casos Cenário I:
Cliente com aproximadamente 800 clients de NBU, que possui alguns contratos de monitoramento com terceiros e recursos próprio. Na análise de ROI realizada, o cliente, mesmo tendo que investir na adequação de seu ambiente, conseguiu atingir uma redução de aproximadamente 20% frente aos seus atuais custos envolvendo backup. NETBACKUP, NETBACKUP APPLIANCE E MBS

Licenças MBS A forma de cobrança é o ENTITLEMENT inicial, que dá direito de uso de 100 clients (virtuais e físicos) e partir do 101 é calculado usando o addl de clients. Os descontos incidentes são os mesmos do licenciamento. SKU SERVICE DESCRIPTION SYMC MANAGED BACKUP SERVICE BASE ENTITLEMENT SYMC MANAGED BACKUP SERVICE ADDITIONAL PER CLIENT ENTITLEMENT NETBACKUP, NETBACKUP APPLIANCE E MBS

Q&A? NBU NETBACKUP E NETBACKUP APPLIANCE

Entre em contato com nossa equipe! symantec@ingrammicro.com.br
OBRIGADO! Entre em contato com nossa equipe! Gabriel Mira Product Specialist Symantec 11 – Saiba mais... NETBACKUP, NETBACKUP APPLIANCE E MBS

Gabriel Mira – Product Specialist Symantec

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