Apresentação em tema: "Alcatel-Lucent IP Telephony Portfolio"— Transcrição da apresentação:
1 Alcatel-Lucent IP Telephony Portfolio Ronaldo NevolaSolution EngineerAlcatel-Lucent Enterprise Market Group Brazil
2 Portifólio OmniPCX: “Completo para IP Telephony” Local, regional Multi-national,principalmente single site multi-siteGrandesEmpresasOmniPCX EnterpriseMédiasEmpresasArquitetura OmniPCX Única para Soluções IP TelephonySoluções adaptadas para cada nicho de mercado:Pequeno Porte (OmniPCX Office)Até 200 PortasMédio e Grande Porte(OmniPCX Enterprise)Até usuáriosTDM IPMercadoSOHOOmniPCX Office2
4 Plataforma OmniPCX Office ISDN/PSTNInternetModular, scalable, expandableFlexibleFeature-rich (call-by-name, conference, etc.)
5 Plataforma OmniPCX Office Open communication serverCall-by-name: 3000-name directory60 minutes integrated voice mail; 2 ports2 minutes customized music on hold2 system languagesAutomatic route selectionUp to 200 PIMphony™ Softphone BasicPersonal assistantVoice mail capacity and featuresUp to 10 minutes music on holdAutomated attendantIntelligent greetingsOn-site DECT or Wi-Fi® mobilityPIMphony Softphone Pro and TeamCollaboration and off-site mobility services with Extended Communication ServerLAN switching and Wi-Fi infrastructure
6 Office Communication Solution : CollaborationUnified CommunicationRemote / WebOff-site Mobile Cellular& PDAOn-site Mobile DECT & WifiExtended Communication ServerOmniPCX OfficeOmniAccess OmniStackDesktop PCDesktop IP TouchLANWAN“Solução de comunicação para SMB”Integração com diversas formas de mídia, internet, comunicação unificada, mobilidade;Solução totalmente controlavel quando ao uso, segurança e custo;Facil administração, todos os serviço de grande porte para os pequenos escritórios.
7 2OmniPCX EnterpriseMID & LARGE Enterprise Market
8 OmniPCX Enterprise IP Communications Plataform A scalable solutionSupporting 10 to 100,000 users based on Call Servers StackingStack of Call Servers to build out multiple nodes – ABC over IP network protocolIP Touch / SIP users per serverTDM digital and analogue sets – per server240 Media Gateway per nodeusers in NetworkLarge configurationMedium configuration &Medium size network siteBranchMedia gatewayBranchIP sets150,000 BHCC in a single system with IP Crystal Server or IP Appliance Server.Each server/node may handle up to:5,000 phones,4000 IP phones3000 softphones1000 SIP clients2,000 trunks,90 media gateways60,000 names in a phone directory,15,000 speed dial numbers,5,000 DECT terminals, and500 PWT terminals.15,000 extensions including fictiveA network of OmniPCX Enterprise systems supports up to 50,000 users in up to 100 systems with networked features, management, applications and routingA super network of networks supports up to 256 networks of 100 systems (256K systems) with over 12M users (in theory – not yet tested!)105080250Ext.
9 Arquitetura (OXE Media Gateways) Crystal IPMGIP Media GatewayRack 3ACT CrystalM2ACT CrystalM3IP Media GatewayRack 1
10 Alcatel-Lucent OmniPCX Enterprise Media independenceHybrid IP/TDM Telephony that allows customers to migrate to IP at their own pace.Universal networkingIP, Frame Relay, MPLS, ATM, ISDN/PSTNOpenness802.1p/q, TOS/DiffServ, POE 802.3af, SNMP, LDAP, QSIG-GF, H.323, SIP, XMLEmbedded applicationsContact CenterVoice MessagingAutomated AttendantMobilitySecurityFuture ProofUp to usersFull UC PortifolioCommunication applicationsCommunication managementsoftwareVoice network hardwarecomponentsIPnetworkThe OmniPCX Enterprise’s capability to provide (1) IP Telephony and (2) Distributed Time Division Multiplex (TDM) Telephony allows customers to merge into IP at their own pace.Currently, most existing data networks are not equipped to handle the required Quality of Service levels to process multi-media traffic smoothly all over the Intranet. May be only some part are compliant with these requirements.So, It is important that legacy telephony, based on TDM switching, as well as IP Telephony is provided with the same level of features without any difference due to the connection type.This ensures a smooth evolution of an existing network with % reliability.Same software (Linux Operating System) for both IP and TDM phones, meaning same features, management, call accounting, etcPSTNSIP PhoneDECTBase stationWireless LANBase StationAnalogIP wirelessDECT setDigitalPhonesFaxIP-PhonesIP soft phone
12 Portifólio de Contact Center Alcatel-Lucent Na medida certa para o seu negócio Omni Genesys (>500)Desempenhodo NegócioMULTIMÍDIAVoz, , Chat,Web, Redes SociaisOmniTouch CCEficiênciaOperacionalVOZ &Genesys Compact Edition (<300)VOZStandard Edition (<1000)InvestimentoOtimizadoAltogether, we see now where Premium fits nicely in the overall Alcatel CC Picture:It’s a sort of missing piece of the Alcatel CC porftolio puzzle…As part of the same product line, we will offer smooth (tools assisted) evolutions from Std to Premium edition…And as Premium edition is running Genesys, « behind the cover » it will then be possible for a customer, to further migrate – if need be – towards OmniGenesys solution !This continuum is unique in the Marketplace and meant to keep away the competition from our BP’s !!It’s also worthwhile to stress on that picture, that Premium is not going to replace Std. Edition, but well indeed to complement it !!Any Questions ?VOZOmniTouch CCOffice (< 32)Um amplo portfólio: único no mercado !
14 VoIP... IP Telephony... SIP ... Unified Communication (proprietary protocol)2007SIP Trunking & SIP User2008Native SIP User (Extended Services)From 1K to 5K SIP users / com serverIP Touch Dual Stack (SIP Ready)SIP Phones20052009SIP Full NOE ServicesNew 8000 Series(SIP Full Services)ALU legacy phones20032010UC Sip BasedVirtualizationXXL Sip Network2001VoIPUC SIP based for Any DeviceROITCOTEV
15 Alcatel-Lucent Unified Communication – Multi Device Room Video Conf.Voice mailFaxSMS/MMSDocs andFilesCalendaringDirectoryPBXComplete end-to-end converged communicationsOmniPCX Enterprise IP PBXBusiness integrated Communications Solution (BiCS) on bladesUnified Communications SuiteContact CenterManagementApplicationsDataServicesQuality of ExperienceUser choice and controlSingle interface: multi-session, multi-mediaFMC Dual ModeAudio and web ConferencingIM and presence15
16 Alcatel-Lucent Unified Communication portfolio Either Full UC services ….…. or standalone packages…OmniTouch™ Instant Communications SuiteOmniPCX EnterpriseIP Gateway or IP PBXNEWOmniTouch 8440Messaging SoftwareTelephony & One Number ServicesMessaging ServicesOmniTouch 8460Advanced Comm. ServerWeb ServicesAudio, data & Video CollaborationNEWOmniTouch 8464Meet-me Audio Conference BridgeFax ServicesMobility ServicesOmniTouch 8450Fax SoftwareAlcatel-Lucent offers the broadest range of advanced Unified Communication capabilities in the industry.We offer these solutions through a flexible solution packaging that allows customers to purchase the components they need, either in a modular way or as an all-in-one software package.For example, customers can start with Messaging System because their legacy Voice Mail is reaching end of life or from the premises-based audio conferencing appliance to eliminate costs associated with external audio conferencing services or with the Mobility to increase the productivity of their highly mobile workforce.Either way, this strategy provides customers with an easy and cost-effective way to enter the UC market while making it easier for them to justify to the CFO and IT department the investment in other UC technologies later through software licensing.OmniTouch 8410Instant Communications Web Services3rd PartyServicesMS Exchange, Lotus Domino,…Ldap, AD, …Directory
17 Unified Communication MULT-USER-INTERFACE – IM & Collaboration Interfaces Sametime ConnectMy Instant CommunicatorGETS3rd party PBXsSametimeInstant Communication for Enterprise (ICS)3pCCOmniPCX EnterpriseCSTASIP/CSTA500+My Teamwork(IM / Presence /conferencing)My Instant CommunicatorGETS3rd party PBXsInstant Communication for Enterprise (ICS)3pCCOmniPCX EnterpriseCSTASIP/CSTA500+MOCMy Instant CommunicatorGETS3rd party PBXsOCSInstant Communication for Enterprise (ICS)3pCCOmniPCX EnterpriseCSTASIP/CSTA500+MyTW conf.MyTW conf.
18 UC – Interface de Usuário – Presença, I.M, User Presence/ Registered PhoneSchedulingRecordingsIM LogsAMDS VoiceBroadcastingCall a ContactUser Social PresenceInitiate Video SessionContacts’ PresenceIM aContactGeo-LocalizationWifi, GPS, …External Contact Dial OutOutlook Calendar PresenceBrowser-based using ActiveXWindows, Unix, and Macintosh supportMultiple languages supported18
19 Video Collaboration with Radvision Global architecture IP NetworkOXEHD Room SystemRADVISION SCOPIA12/24/48 MCU3G GatewayIP Touch usersMy Teamwork usersMy Teamwork ServerAny SD Room System: IP,SIP, ISDN
20 Vídeo Colaboração Enhance the user experience One click and you’re in All RADVISION MCU-compatible endpoints and room systemsState-of-the-art, high-quality videoPeer-to-peer video in OmniTouch 8660 My TeamworkEnhance the user experienceEnables any expert to join a videoconferenceOne click and you’re inAll RADVISION MCU-compatible endpoints & room systemsState-of-the-art, high-quality videoH.264/MPEG-4 part 10Full-screen or presentation modePeer-to-peer video in OmniTouch 8660 My TeamworkOptimize investments through smooth transformationThin video SIP client requires no installationVideo means less travelHD web client
21 OmniTouch 8660 My Teamwork Multiparty Video Conferencing Executive & Room HW systemsComplete connectivity to Legacy room systems (HD & SD)My Teamwork Users on their desktopsConnectivity to leading UC vendors – for external conferencingNetworkOff site usersVoice only over PSTN or Video over 3G2121
22 UC - User interface – Vídeo Colaboração Video SDPresentationAudio ControlMute, Hold, Record,IMDown/Upload filesVideo HDReplacement for Built-In Video End PointThe current RTC-based audio/video end point, while functional, provides an unacceptably low quality video user experience. This is based primarily on the fact that it is limited to QCIF resolution.ACS 8.0 includes a replacement video endpoint that supports at least 4CIF as well as full-screen video display. The replacement video client will support a variety of different client containers and can be stretched to fit available space. The built-in client is based on the Intellivic video client SDK, sourced from Androme in Belgium.When installed, the user can also choose to use “My Computer” as the audio end point for conference calls. This should not be confused with a full-featured “soft phone”. If a true soft-phone is also available it can be the preferred audio-end point for conference and video calls as is currently the case in My Teamwork.To allow access to certain DTMF conference features, the video component ActiveX provides a DTMF keypad when audio is being handled by the video client. When receiving calls where DTMF input is known in advance to be required (“press 1 to join” enabled, “record your name”, etc…) the DTMF keypad will automatically be displayed. No DTMF keypad is presented when audio is directed to any other audio endpoint (PBX extension, soft phone, PSTN phone, etc…).As with the current RTC solution, this replacement component will only be available on the Windows platform and only when Internet Explorer is the browser.Sample views with new embedded video client:22
23 Video Colaboração para Ambientes Médicos Compartilhar Conhecimento e Gerenciar EmergênciasFor physicians, the collaboration may also be extended to video collaboration sessions, thanks to the integration with Polycom.Setting up a video collaboration session is as simple as a phone call, either from an IP Touch phone or from a web-based interface.
24 Colaboração Entendida Cirurgia Inteligente OR1 – Dr Fred, Patient – John PublicOR1ClearFullOR12SetupCloseLogoutOR25OR4
25 eLearning Experiência colaborativa para os alunos Alcatel- Lucent collaboration services feature audio and web conferencingIt also features peer to peer High Definition videoThe MCU is also in the catalogue, enabling multi-party videoA strong focus is placed on voice quality, high definition voice will be enhanced with a Bell labs patents and in particular with algorithm that will suppress noise in a conference bridgeAlcatel-Lucent provides multi-media collaboration inside the company as well as with partners, APIs will simplify portal integration, IM federation with OCS will be supplemented by federation with residential public IM. IMS integration will continue to be enhanced to support deployments within the operator space.25