Visão Geral Técnica do Microsoft Operations Manager 2005

Visão Geral Técnica do Microsoft Operations Manager 2005
KEY MESSAGE: Microsoft Operations Manager 2005 Technical Overview SLIDE BUILDS: None SLIDE SCRIPT: Hello and Welcome to this Microsoft TechNet session on Microsoft Operations Manager My name is {insert name}. SLIDE TRANSITION: Here is what will be covered today. Adriano Martin MCSA, MCT, MCP SMS 2003 Wesley Fernandes MCP, MCTS e MVP SMS 2003

O que será abordado: Console do Administrador Console do Operador
Workflow Novidades do MOM 2005 KEY MESSAGE: This is what will be covered today. SLIDE BUILDS: 5 SLIDE SCRIPT: Topics for this session are: [BUILD 1] The Administrator Console [BUILD 2] The Operator Console [BUILD 3] Workflow in MOM [BUILD 4] MOM Express [BUILD 5] What is new in MOM 2005 SLIDE TRANSITION: Here is what you should have knowledge and experience with to get the most out of this session.

Pré-requisitos Nível 200 Experiência no suporte a servidores Windows
Experiência no suporte a redes Microsoft Familiaridade com a interface de usuário do Windows Server Experiência na administração de servidores Windows Server 2003 KEY MESSAGE: To get the most out of this session, you should have the knowledge and experience listed on the slide. SLIDE BUILDS: 4 SLIDE SCRIPT: To get the most out of this session you should have the following knowledge and experience: [BUILD 1] Experience supporting Windows servers [BUILD 2] Experience supporting Microsoft networks [BUILD 3] Familiarity with the Windows server user interface [BUILD 4] Experience administering Windows Server 2003 Servers SLIDE TRANSITION: This is the session agenda. Nível 200

Agenda Visão geral da arquitetura do MOM Configurando o MOM
Monitorando os consoles do MOM MOM Reporting Services KEY MESSAGE: This is the agenda for this session. SLIDE BUILDS: None SLIDE SCRIPT: This is the agenda for this session. The first item is an Architectural Overview of Microsoft Operations Manager 2005. SLIDE TRANSITION: MOM was designed to provide multiple stakeholders the information they need.

Visão geral da arquitetura do MOM Gerenciando as operações
Estado da sua rede– Identificar, entender e resolver Falhas e indisponibilidade de serviços e dos servidores Integração com a informação do KB Monitoração de estado Uma visão de alto nível da saúde do sistema Relatórios para planejamento de capacidade KEY MESSAGE: MOM filters data for different personnel’s needs. SLIDE BUILDS: 3 SLIDE SCRIPT: MOM is designed to provide important information about the nature and health of your network. It can filter important information for different personnel’s needs. [BUILD 1] Like most network monitoring tools, MOM notifies server administrators and front-line support providers of immediate problems. Server outages, service failures, slow downs, and other emergencies will be immediately forwarded to the assigned staff. In addition, MOM connects the failure with knowledge base information. The operators can augment the existing knowledge base with local knowledge. The company knowledge base can help future operators to Identify, Understand, and Resolve the same problem. [BUILD 2] Through state monitoring, administrators can view the overall health of the network without drilling down to specific problems. In combination with reporting over time, administrators can proactively identify faults before they become serious problems. [BUILD 3] MOM’s new reporting tool includes capacity planning reports that aid administrators and company officers in long term planning. SLIDE TRANSITION: MOM 2005 has several additions and improvements over MOM 2000 ADDITIONAL INFORMATION FOR PRESENTER:

Visão geral da arquitetura do MOM Novos recursos no MOM 2005
Exibição de Diagrama Ferramentas de diagnóstico e tarefas Scripts, aplicações e programas de linha de comando Aplicação variada Descoberta de computador mais simples Não usa RPC Responsibilidade transferida para os agentes Suporte a cluster - Exchange e SQL KEY MESSAGE: In response to user input, MOM 2005 has added several features and modified several others. SLIDE BUILDS: 5 SLIDE SCRIPT: [BUILD1] Microsoft has added a graphical network view, including status information, that can display connections and dependencies on your network in a topologic way. [BUILD2] MOM 2005 provides the capability of defining, exporting, importing and launching context-sensitive tasks and diagnostics, such as command line programs, applications, and scripts. You can run tasks on the computer running the Operator Console, the MOM Management Server or on a managed computer. Tasks can be run against multiple targets, such as alerts, and computers. You can use tasks to open a Terminal Services window or run a diagnostic tool, or run fully automated tasks against a server or agent. You can run tasks immediately or according to a schedule. [BUILD3] MOM 2000 used to rely on the Agent Manager for automated agent management, including computer discovery and agent management. Because the agent manager used Remote Procedure Call (RPC), functionality was limited for managing computers across firewalls or if the agent manager did not have administrative privileges to the managed computer. In these scenarios, manual intervention was required. In MOM 2005, the Agent on the Management Server does an extended set of self management activities. These activities include tasks such as discovery, install and uninstall. In addition, the responsibility of scanning computer attributes and reporting this information is transferred to the agents. As a result, scanning and automatic classification of agents across firewalls can be done without administrative privileges. [BUILD4] MOM 2005 is able to identify and monitor SQL and Exchange servers in a cluster. SLIDE TRANSITION: MOM 2005 has increased capacity over MOM 2000 ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

Visão geral da arquitetura do MOM Novidades no MOM 2005 – capacidade
Recurso MOM 2000 MOM 2000 SP1 MOM 2005 Computadores gerenciados em um Management group 1,000 2,000 3,500 Computadores gerenciados por Management Server 700 1,200 Computadores gerenciados por Console 6,000 20,000 35,000 KEY MESSAGE: The capacity of MOM has grown with the latest version. SLIDE BUILDS: 3 SLIDE SCRIPT: If you are managing a larger network, MOM 2005 is capable of doing more work for you with less horsepower. [BUILD 1] A single management group can now contain up to 3,500 computers. A management group is an organizational unit within MOM. A management group consists of a MOM database, one or more MOM Management Servers, the MOM Administrator console and MOM Operator console, managed computers, and optionally the MOM Reporting console and MOM Web console. [BUILD 2] Each MOM 2005 Server can now monitor 1,200 computers. BUILD 3] Each console can view ten Management Groups, or 35,000 computers. SLIDE TRANSITION: Improvements have also been made to the user interface. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” “Creating a Single Management Group Beta 3.doc,” available on the betaplace website (beta.microsoft.com).

Visão geral da arquitetura do MOM Novidade no MOM 2005 – Interface de usuário
Consoles separadas Administrator, para configurar o MOM Operador, para monitorar a rede Arquitetura de relatórios SQL Reporting Services Neutralidade de idioma Monitora servidores multi-língua KEY MESSAGE: For 2005, MOM has split the user functions into two consoles and use a new reporting system. SLIDE BUILDS: 4 SLIDE SCRIPT: Microsoft has made several changes to MOM’s user interface. [BUILD 1] Instead of a single console for configuration and monitoring, MOM 2005 has two consoles, Administrator and Operator. Use the MOM Administrator console to perform administrative and configuration functions. Use the new MOM Operator console to perform monitoring functions. Having these functions distributed across separate consoles allows you to more easily separate the functions in your environment. [BUILD 3] MOM 2000 created reports using Access runtime. MOM 2005 has adopted the SQL Reporting Services platform. Through a web interface, operators can customize reports, view them, or have them regularly delivered via . [BUILD 4] The new Microsoft management packs for 2005 are fully language neutral. That means that a French language management server can monitor an agent on a German language server. SLIDE TRANSITION: Look at the underlying architecture of the MOM system. ADDITIONAL INFORMATION FOR PRESENTER:

Visão geral da arquitetura do MOM Interface de usuário
KEY MESSAGE: MOM’s four interfaces separate the operator and administrator tasks. SLIDE BUILDS: 5 SLIDE SCRIPT: Microsoft has made several changes to MOM’s user interface. MOM’s four interfaces separate the work of a MOM operator from an administrator. A MOM administrator configures MOM. An operator utilizes the information MOM generates. Instead of a single console for configuration and monitoring, MOM 2005 has two consoles, Administrator and Operator. Use the MOM Administrator console to perform administrative and configuration functions. From this interface, you can import management packs, modify rules, discover computers and administer agents. The Microsoft Operations Manager Administrator Console is hosted in an MMC snapin.

KEY MESSAGE: MOM’s four interfaces separate the operator and administrator tasks. SLIDE BUILDS: 5 SLIDE SCRIPT: Use the Operator console to work with managed computers perform monitoring functions. Having the Administrator and Operator functions distributed across separate consoles allows you to more easily separate the functions in your environment. In the Operator console, you can view information about managed computers, create new views, resolve alerts, assign alerts and run tasks.

KEY MESSAGE: MOM’s four interfaces separate the operator and administrator tasks. SLIDE BUILDS: 5 SLIDE SCRIPT: The state monitoring view give a quick “heads up” about the health of the network. Each computer receives a rating in critical categories, such as memory, operating system, and active directory as well as specific applications, such as SQL and Exchange. The operator can click on a particular category to view a server’s status in subcategories.

KEY MESSAGE: MOM’s four interfaces separate the operator and administrator tasks. SLIDE BUILDS: 5 SLIDE SCRIPT: Much of the functionality of the Operator console is available via the web interface without installing software on the local computer.

KEY MESSAGE: MOM’s four interfaces separate the operator and administrator tasks. SLIDE BUILDS: 5 SLIDE SCRIPT: MOM Reporting is accessed exclusively via a web interface. Reports can be viewed online or exported in a number of formats. MOM 2000 created reports using Access runtime. MOM 2005 has adopted the SQL Reporting Services platform. Through a web interface, operators can customize reports, view them, or have them regularly delivered via . SLIDE TRANSITION: Look at the underlying architecture of the MOM system. ADDITIONAL INFORMATION FOR PRESENTER:

Visão geral da arquitetura do MOM
KEY MESSAGE: For 2005, MOM has split the user functions into two consoles and use a new reporting system. SLIDE BUILDS: 5 SLIDE SCRIPT: There are several different elements necessary for MOM to function. On an architectural level, the basis of MOM is the SQL database. MOM data is homed on an SQL database. The database contains two types of data; configuration data and operational data. Configuration data contains the list of rule groups, processing rules, data providers, scripts, computer group definitions, computer attribute definitions, service discovery schema, and view definitions for the MOM user interfaces. This data is derived from the Management Packs that are installed on a MOM Management Server. Operational data is collected by MOM discovery and monitoring processes. This data is derived from performance counters, events, alerts, and discovery. The configuration data details what operational data will be collected and how it will be disseminated. MOM Database

] The MOM Management Server is a collection of components that are installed on the same computer or a set of servers. The key components are the DAS (Data Access Server), MOM Server, and MOM Agent. The DAS is responsible for inserting into and collecting data from the SQL database. The MOM Server provides data access services for the user interface and the MOM runtime service, allowing you to configure and view MOM data in Administrator Console, Operator Console, and through product connectors with other monitoring software. The MOM Server also configures and Manages MOM Agents on monitored computers. The Management server constantly receives heartbeat data and monitoring information from monitored servers. The Management Server passes that information into the MOM database. The MOM Agent runs all Agent Management tasks as well as self-monitors the MOM Management Server. MOM Database MOM Server

MOM Database MOM Server The agents, running on the monitored computers, send data back to the management server. Agents Agents

MOM Database MOM Server Users interact with the data being collected by MOM consoles that communicate with the DAS in the management server. Operator Console Admin Console Web Console Agents Agents

Reporting Database Reporting Console Reporting is maintained in a separate SQL database. MOM reporting utilizes SQL Reporting services. It is accessible via a web console. MOM reporting directly accesses the MOM database using Data Transformation Services, or DTS. SLIDE TRANSITION: Improvements have also been made to the user interface. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” MOM Database MOM Server Operator Console Admin Console Web Console Agents Agents

Visão geral da arquitetura do MOM Workflow
KEY MESSAGE: Integrate MOM into your organizational workflow SLIDE BUILDS: 4 SLIDE SCRIPT: The different consoles enable a division of labor within your organization, and the operators respond to alerts based upon those guidelines. The MOM administrator lays out the guidelines for MOM. By importing management packs and customizing them, the administrator determines the conditions for MOM to send alerts. He uses the Administrator console for his work. For instance, a MOM administrator could set up a rule that triggers an alert based upon an unacceptable Exchange queue length. MMC MOM Admin creates processing rules and sets notifications

Based upon the administrator rules, MOM generates alerts. If the queue length surpasses the rule the administrator set, MOM creates an alert. MMC MOM Admin creates processing rules and sets notifications Alert MOM generates alert

If the rule includes a notification, then the MOM server will send targeted notifications to the appropriate operators. Assign operators only those notifications that are relevant to their responsibilities to cut down on the “noise” that they need to filter. If the queue length rule is violated, send notifications only to Exchange administrators responsible for the server in question. MMC MOM Admin creates processing rules and sets notifications Operators access data and resolve alerts Alert Console Targeted Notifications MOM generates alert

By accessing the operator console, the notified personnel are able to view more data about the alert, resolve the problem, and input information about what the problem was and how it was resolved into the alert history. MOM Authors and Administrators can use the information that the users provided on this alert and append it to the company knowledge in case the problem recurs. MMC MOM Admin creates processing rules and sets notifications Operators access data and resolve alerts Alert Console Targeted Notifications MOM generates alert

Visão geral da arquitetura do MOM Management Server
Communica-se com os Agentes Consoles Administrator Operator Web Data Access Server (DAS) KEY MESSAGE: The Management Server communicates with the managed agents, manages workflow, provides data to the consoles, and accesses the MOM database. SLIDE BUILDS: 3 SLIDE SCRIPT: The Management Server is the point of contact for the other elements of the MOM system. [BUILD 1] The Management Server communicates with agents constantly. It automatically detects applications on the managed computer begins to monitor based upon the rules in the management packs. [BUILD 2] The Administrator Console, Operator Console, and the Web Console must have access to the Management Server. The reporting console accesses a separate database from the MOM SQL Database, via the reporting server. [BUILD 3] Via the Data Access Server (DAS), the Management Server reads and writes to the MOM SQL database. All activities on MOM agents are written to the database via DAS. The Configuration and Operational data accessible via the consoles pass through the DAS. SLIDE TRANSITION: MOM 2005 has improved security. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

Monitoração com o MOM 2005 MOM 2005 e MOM Workgroup Edition
Recurso MOM Workgroup MOM 2005 Múltiplos Servidores Não Sim Relatórios Desativado MOM Connector Framework Máximo de computadores monitorados 10 2000 Máximo monitorado por grupo de configuração N/D 4000 KEY MESSAGE: Explain the differences between Workgroup Edition and the Full Product SLIDE BUILDS: 0 SLIDE SCRIPT: There are now two version of the Microsoft Operations Manager 2005 products. Along side the Full version there is a new version called Microsoft Operations Manager 2005 Workgroup Edition . This new version is targeted at small- and medium-sized businesses. Workgroup Edition delivers comparable functionality to the full feature product by providing server availability and performance monitoring. MOM 2005 Workgroup Edition has all the capabilities of of MOM 2005 except Workgroup Edition can only run on a single management server. This does not mean that is can not be installed on multiple servers, it can, but these servers will not share data. MOM 2005 can run as a single and in a multiple computer configuration were data is shared. In MOM Workgroup Edition the Reporting Server component has been disabled. The MOM Connector Framework (MCF) is not supported. Workgroup Edition will not connect to other management and monitoring systems. Finally Workgroup Edition is limited to a maximum of 10 monitored servers. The full feature MOM 2005 can handle 2000 monitored computers per machine, and 4000 per configuration group. Workgroup Edition does not run in a configuration group configuration. SLIDE TRANSITION: So lets move on to a demonstration of the MOM. ADDITIONAL INFORMATION FOR PRESENTER:

demonstração Visão geral da arquitetura do MOM
Workflow: O Administrator Console e o Operator Console Grupos de configuração e Alertas

Monitorando com as Consoles do MOM MOM Reporting Services KEY MESSAGE: This is the agenda for this session. SLIDE BUILDS: None SLIDE SCRIPT: This is the agenda for this session. The next item is configuring Microsoft Operations Manager. SLIDE TRANSITION: First, the roles of the Administrator Console.

Configurando o MOM Funções do Administrator Console
Importar/Exportar Management Packs Conjunto de regras, tarefas e outras configurações Importar/Pesquisar por Computadores Agentes realizam descoberta de atributos Interface mais simples Modificar Regras Modificar a severidade dos alertas. Definir configurações globais Níveis de segurança/Service Level Agreement KEY MESSAGE: MOM 2005 has enhanced security features, both for itself and for security analysis of the enterprise. SLIDE BUILDS: 4 SLIDE SCRIPT: By using the MOM Administrator console, MOM administrators can perform administrative functions, such as: [BUILD 1] Importing, exporting, and configuring Management Packs. A management pack is a set of MOM configuration settings designed to monitor a specific application. [BUILD 2] Adding computers and configuring computer groups. In MOM 2005, searching for and adding computers has been streamlined and accelerated. The scanning of a computer for attributes is now performed by the local agent instead of the MOM server. This eliminates security hassles and reduces the overhead on the Management Server. In addition, the administrative process to create rules and import computers has been simplified. Less steps are required to start managing computers. [BUILD 3] The administrator can customize rules through the administrator console to suit the particular enterprise. For instance, the administrator can increase the severity of an alert for SQL service availability if that is a mission critical portion of the enterprise. Rules can be modified and even created in the administrator console. [BUILD 4] Configure global settings, such as notification groups and alert levels. The administrator determines whether MOM uses Mutual Authentication or allows communication with legacy agents. The Administrator Console also allows you to set your Service Level Agreement. After setting your service level agreement, you can monitor response time to alerts. SLIDE TRANSITION: Take a look at the administrator console interface. ADDITIONAL INFORMATION FOR PRESENTER: “Deploying MOM 2005 Management Packs Beta 3.doc”

Configurando o MOM Painéis do Administrator Console
KEY MESSAGE: The MOM Administrator Console UI is an MMC snap-in. SLIDE BUILDS: 3 SLIDE SCRIPT: Unlike the Operator Console, the Administrator Console is a standard Microsoft Management Console snap-in.

Navigate the console tree to locate the desired configuration of a management pack, computer group or a global administrative setting. Items found in the console tree are categorized first by their type, and then by their management pack. For instance, All rules are found under “Rule Groups.” Within Rule Groups, different branches organize rules specifically for Microsoft Exchange and Windows Server.

The context pane displays links, wizards, and elements.

For example, from the Home node you can perform common administrative tasks such as import management packs, install agents, and open the operator console. SLIDE TRANSITION: Management Packs are collections of several elements that represent the health of a particular enterprise activity. ADDITIONAL INFORMATION FOR PRESENTER: “Deploying MOM 2005 Management Packs Beta 3.doc” MOM 2005 Helpfile “opsmgr2005.chm”

Configurando o MOM Conteúdo dos Management Packs
Regras Eventos Alertas Desempenho Tarefas Scripts e comandos Grupos de Computadores Knowledge Base (KB) Relatórios KEY MESSAGE: A Management Pack is an organizational unit intended for the management of a particular product. SLIDE BUILDS: 5 SLIDE SCRIPT: MOM is extensible by management packs. A management pack is a collection of rules, tasks, computer groups, knowledge bases, and reports. A Management Pack provides a definition of server health. Variations from this definition are indicators of conditions that need intervention to avoid a potential outage or to recover from an incident. This is a different approach than has been taken by management tools in the past which tend to provide a number of scripts which the user can choose to employ, leaving the user unclear which scripts are really “important” to deploy. A management pack is designed with this question already answered -- the hard investigative work has been done for you by the people who develop the application itself. [BUILD 1] Rule groups contain rules for Events, Alerts, and Performance. You use rule groups to categorize rules for the various system applications that you want to monitor, such as MOM Agents. Event rules are rules for generating an alert when specific events occur, such as if the queue length limit is exceeded on an Exchange server. Alert rules are processing rules that specify one response for a number of previously defined alerts. If the queue length is exceeded in an event rule, an alert rule will specify what response to take. It would spawn a notification to the appropriate operators. Performance rules set thresholds on performance counters, such as RAM usage. If the performance threshold is exceeded, MOM will generate an alert. [BUILD 2] From within the Operator Console, tasks enable the operator to take specific diagnostic or management actions. Tasks are initiated on demand by the administrator and can include tasks that run on the Console, Management server or Managed node. For instance, a task can ping a server or manually query an Exchange server queue. [BUILD 3] Computer groups are a collection of computers with some attribute in common or a logical grouping such as all computers in a specific location. Computer groups are defined by computer grouping rules for similar event management. A computer group from the Exchange Management pack would contain all Exchange Servers or any version, or all Exchange 2003 Servers.

Configurando o MOM Conteúdo dos Management Packs
Desenvolvidos pelos grupos de produto Programadores Exchange criam o Exchange MP Knowledge Base Links da Web Caminho recomendado para reparar o problema Personalização – todos os aspectos Feita pelo MOM Administrator KEY MESSAGE: Management Packs for Microsoft Products include institutional knowledge from the Microsoft development groups and are customizable to your organization. SLIDE BUILDS: 3 SLIDE SCRIPT: [BUILD 1] For MOM 2005, all new Microsoft management packs are developed by the group that develops that software. For example, the Exchange development group builds the Exchange Management Pack, as well as write the product knowledge base. [BUILD 2] The Product Knowledge Base included in each management pack directs the operator to specific KB articles and fixes for situations. [BUILD 3] Since all implementations are unique, all aspects of Management Packs are customizable to your enterprise. If you need to specify a higher tolerance for SQL latency, or if you have a single Domain Controller, the MOM administrator can alter alerts and rules to fit your needs. In this way MOM delivers information that is more relevant to the specific environment and is more useful to the operators. In addition, the operators are constantly given the opportunity to update the alert history so that authors and administrators can expand the company knowledge base for future reference. SLIDE TRANSITION: MOM is extensible to third party elements on the enterprise as well. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” “Microsoft Operations Manager 2004 Overview” Management_MOM2004_TDM.ppt

Configurando o MOM Management Packs de terceiros
Servidores HP Linhas Proliant & Integrity MP criado pela HP Appliances Cisco Criado pela Jalasoft UNIX & Linux Criados pela NetIQ e Metilinx E muitos outros... KEY MESSAGE: Third parties make and support management packs for MOM. SLIDE BUILDS: 4 SLIDE SCRIPT: Since Management Pack development is so direct, management packs are available for third party products. [BUILD 1] HP makes a management pack designed to monitor their Proliant and Integrity lines of servers. Over 650 event processing rules cover server health issues like Hardware subsystem status Environmental conditions and security access violations Pre-failure alerts for memory, CPU, and hard drive subsystems HP Insight management service events [BUILD 2] Jalasoft has created a management pack for Cisco products. It includes the ability to monitor the availability and health of Cisco routers. [BUILD 3] NetIQ and Metilinx maintain management packs for Unix and Linux servers, extending MOM’s capabilities beyond the Windows environment. [BUILD 4] Microsoft has created the Microsoft Management Alliance (MMA). The Microsoft Management Alliance (MMA) is a resource center for partners and customers who want to build management solutions that use or work with Microsoft's Management technologies. The MMA provides guidelines for how to create and support management packs. SLIDE TRANSITION: The imported management packs can be customized, then exported to another MOM server in your environment. ADDITIONAL INFORMATION FOR PRESENTER:

demonstração Configurando o MOM Tour pela Administrator Console
Importar um Management Pack Exibir relatórios

Monitorando com as consoles do MOM MOM Reporting Services Atualizando a partir do MOM 2000 KEY MESSAGE: This is the agenda for this session. SLIDE BUILDS: None SLIDE SCRIPT: This is the agenda for this session. The next item is Monitoring with MOM Consoles. SLIDE TRANSITION: First, the Operator Console.

Monitorando com as consoles do MOM O Operator Console
KEY MESSAGE: The Operator Console UI consists of four panes, the Navigation Pane, the Results Pane, the Details Pane, and the Tasks Pane. SLIDE BUILDS: 5 SLIDE SCRIPT: The Operator Console UI consists of four panes, the Navigation Pane, the Results Pane, the Details Pane, and the Task Pane. Operators can customize the console by hiding certain panes. [BUILD 1] The Navigation pane is divided into two parts. The upper part displays a navigation tree for the current view. The area below the navigation tree contains navigation buttons. You select the view that you want to work with by clicking the navigation button for the view. [BUILD 2] When all three panes are visible the Results pane is in the center part of the screen, to the right of the Navigation pane. The Results pane displays the results of a view. These results are based on the criteria for the view, and the management groups and computer groups that are selected for the view. For instance, in the alerts view, the Results pane shows open alerts for the context selected in the Navigation pane. Items in the Results pane are clickable: by clicking an alert, you can view all alerts for the server. [BUILD 3] The Details pane provides detailed information for a specific result in the lower portion of the pane. Knowledge Base data, as well as specific information about the time and recurrence of an alert display in the Details pane for alerts. In the computer view, the Details pane displays information like most recent heartbeat and server configuration. [BUILD 4] The Task pane displays a hierarchical view of the default tasks that are available for the console scope that you are using. Custom tasks that are created for a console scope also display in the Tasks pane. With a single click, the operator can spawn a remote desktop connection or perform another task. SLIDE TRANSITION: Alerts designate what MOM monitors and how it reacts to problems. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” “Deploying the MOM 2005 Administrator and Operator Consoles Beta 3.doc”

Monitorando com as consoles do MOM Alertas
Com base em regras Pré-configurados no Management Pack Níveis de severidade Alertas de severidade encaminhados para grupos de notificação Configuráveis Grupos de Computadores Vêm dos Management Packs Por exemplo, “All Exchange Servers,” KEY MESSAGE: Alerts deliver MOM information to operators. SLIDE BUILDS: 3 SLIDE SCRIPT: Alerts occur when… [BUILD 1] Alerts are defined by processing rules. Management packs contain pre-configured processing rules that will spawn important alerts out of the box. [BUILD 2] Response to processing rules is based upon the alert severity of that processing rule. Most processing rules have severity levels of Service Unavailable, Security Breach, Critical Error, Error, Warning, Information, and Success. Typically, Service Unavailable, Security Breach, and Critical Error are automatically forwarded to notification groups. The response to different severity levels can be configured. You can also modify the severity level associated with a processing rule. [BUILD 3] Alert processing rules are applied to certain computer groups, for instance, Exchange processing rules are only applied to computers in the Exchange computer group. SLIDE TRANSITION: Another element of Management Packs, Tasks allow the operator to act on monitored computers from the operator console. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

Monitorando com as consoles do MOM Tarefas
Linha de comando KEY MESSAGE: Tasks can be scheduled or manually engaged. SLIDE BUILDS: 2 SLIDE SCRIPT: By utilizing tasks, you can automate maintenance, diagnostic, and repair activities in your enterprise. Tasks can be easily created from command lines with variables. For instance, a ping task can send a ping to a specific computer. You can create your own tasks from command lines, SQL commands, or other plain text commands.

Monitorando com as consoles do MOM Tarefas
Linha de comando Scripts Agendamento More complex tasks, such as querying SMTP Queues, can be created using scripts stored within MOM. Scripts can be written in any scripting language, provided the scripting engine is installed on all the computers that the script will run. MOM uses Microsoft Active Scripting through scripts and Automation COM objects. MOM invokes Active Scripting, identifies the language of the user-provided script, and then calls the appropriate scripting engine. For scripts that use either VBScript or JScript, the language is specified on the General tab of the script's Properties dialog box. For all other languages, the Custom setting must be selected and the script engine must be specified by adding a line to the script. You can run tasks immediately or according to a schedule. SLIDE TRANSITION: New in MOM 2005, the diagram view is a visual view of your network. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

Monitorando com as consoles do MOM Exibição de alertas
KEY MESSAGE: Use the Alerts view to find the most urgent conditions in your environment and resolve them. SLIDE BUILDS: 0 SLIDE SCRIPT: The MOM alerts view is intended to predominantly display the most urgent alerts. In contrast, the computer view displays computers first, associated with their most urgent alerts. The Alerts View provides you with a rich discovery and resolution experience. You can sort by any column, filter by any computer group or region, re-arrange or add/delete columns as required. You can see the details for any alert in the same window by selecting the alert. From there you can see the Properties, Custom Properties, Knowledge Base, Events, and History of the alert in the Details Pane. When implementing MOM 2005 in your enterprise, the Alerts view is where the rubber meets the road. If this view informs operators of problems in your enterprise and is not clouded with irrelevant data, they will be more able to utilize MOM. By tuning the rules in the Administrator Console, you can save operators the effort of eliminating irrelevant notifications and alerts. Another way to tune MOM is by creating custom views for operators. Certain operators need certain information and are not interested in looking at the rest of the environment. Look at the responsibilities of personnel and provide them with the information they need. An Exchange administrator does not need to look at the SQL server health. An administrator for a particular region does not need to know about the status of servers outside of her region. Identify the interest of an operator and create views tailored to their roles. Unlike other configuration, Custom views are built within Operator console by operators. Need to talk about Scoping here……… SLIDE TRANSITION: On to the demo. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

Monitorando com as consoles do MOM Exibição de diagrama
KEY MESSAGE: The diagram view provides a graphical map of the network. SLIDE BUILDS: 2 SLIDE SCRIPT: MOM 2005 provides a variety of topology diagrams that display computers and their relationships. These diagrams are dynamic and discovered by the MOM Management Packs. The status of each node in your topology, navigation to other views and launching of context sensitive actions is supported by the Diagram View.

Monitorando com as consoles do MOM Exibição de diagrama
Some management packs, such as Exchange, also contain diagram views. The Exchange view, for example, shows the topology of Exchange routing groups. For clarity, you can add a geographic background image and arrange the icons across the image. The diagram is computer centric. With a click, each icon will direct you to the alerts view for that computer. SLIDE TRANSITION: The Computer View presents similar data in a list form. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” “Microsoft Operations Manager 2004 Overview” Management_MOM2004_TDM.ppt

Monitorando com as consoles do MOM Exibição de computadores
KEY MESSAGE: The Computers and Groups view is a device-centric view of the enterprise. SLIDE BUILDS: 3 SLIDE SCRIPT: The MOM alerts view is intended to predominantly display the most urgent alerts. In contrast, the computer view displays computers first, associated with their most urgent alerts.

demonstração Monitorando com as consoles do MOM
INTERFACE DA OPERATOR CONSOLE EXIBIR E INTERPRETAR ALERTAS E EVENTOS INTERFACE DA CONSOLE WEB

Monitorando com as consoles do MOM MOM Reporting Services KEY MESSAGE: This is the agenda for this session. SLIDE BUILDS: None SLIDE SCRIPT: This is the agenda for this session. The next item is Reporting. SLIDE TRANSITION: Reporting has been drastically reworked for MOM 2005.

MOM Reporting Services Novo
SQL Reporting Services Não é um Access Runtime (MOM 2000) Interface Web usando o IIS Arquitetura .NET Expansível com o Visual Studio .NET Relatórios exportáveis Excel, PDF, HTML, gráficos… KEY MESSAGE: The reporting features of MOM 2005 are entirely revamped. SLIDE BUILDS: 4 SLIDE SCRIPT: [Build 1] The previous version of MOM utilized Access Runtime. MOM 2005 utilizes Microsoft SQL Reporting Services. Reporting Services is a server-based solution that can author, manage, and deliver Web–based reports. MOM Reporting customizes Reporting Services for operations management. Management packs include guidelines to create reports specific to an application. [BUILD 2] Reporting Services is entirely browser-based. The Reporting Server must have IIS installed. [BUILD 3] Reporting services is extensible. Using Visual Studio .NET you can create your own custom reports or modify existing reports. The SQL Reporting Services interface does not require extensive programming experience to create and modify reports. [BUILD 4] Reporting is capable of exporting reports as graphics, Excel files, PDF, HTML, or Comma Separated Values. SLIDE TRANSITION: Look at the architecture of MOM Reporting. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

MOM Reporting Services Arquitetura do Reporting Services
MOM Database MOM 2005 Reporting Server KEY MESSAGE: MOM Reporting Services stores reporting data separately from the MOM database and provides it to the operator via a web console. SLIDE BUILDS: 3 SLIDE SCRIPT: [Build 1] MOM reporting can reside on the same server and SQL instance as MOM, but for performance reasons, it is strongly recommended that they be on separate computers. The Reporting server must run Microsoft SQL Service Pack 3, SQL Reporting Services and Internet Information Services before MOM reporting is installed. [BUILD 2] The reporting server collects data directly from the MOM database using Data Transformation Services. It does not access the management server. [BUILD 3] The entire reporting interface is Web based. Clients access reports in a browser window. SLIDE TRANSITION: MOM Reporting can generate a wide array of reports. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm” Internet Information Services SQL 2000 SP3 SQL Reporting Services IIS MOM Reporting Client

MOM Reporting Services Arquitetura doReporting Services

MOM Reporting Services Arquitetura do Reporting Services

MOM Reporting Services Tipos de Relatórios
Saúde do MOM Latência dos agentes Velocidade de solução do operador Descoberta de serviço Desempenho de aplicações Active Directory Exchange Desempenho e configuração do servidor Planejamento de capacidade Permite planejamento de longo prazo KEY MESSAGE: Reports inform about all layers of enterprise activity. SLIDE BUILDS: 4 SLIDE SCRIPT: [BUILD 1] MOM Reporting comes pre packaged with reports to monitor itself. They display agent communication latency, speed of alert resolution, and service discovery. Use these reports to gauge the effectiveness of your network management schema. [BUILD 2] Many management packs contain reports that cover issues of application performance, such as Active Directory Latency and Exchange Information Store usage. Each report can be created for a specific computer or computer group and over a specified period of time. [BUILD 3] Reports are available to identify server configuration and basic performance issues, such as memory paging and processor use. [BUILD 4] MOM reporting includes capacity planning tools that will inform you of how your resources are being used and help you predict what your future needs will be. Capacity planning reports are helpful for company officer’s long term plans. SLIDE TRANSITION: The subscription feature of Reporting allows for passive, automated delivery of reports. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

MOM Reporting Services Serviços de assinante
Entrega regular de informação relevante Relatório personalizado Diário, semanal, mensal. Pró-ativo Planejamento de capacidade ou postagem de arquivo KEY MESSAGE: The subscription feature of Reporting allows for passive, automated delivery of reports. SLIDE BUILDS: 3 SLIDE SCRIPT: [BUILD 1] Reporting subscription service is designed to provide regular delivery of relevant information. You can customize a report and designate a regular date for Reporting to create and deliver. [BUILD 2] Subscription allows you to collect data proactively. It can be particularly helpful in capacity planning or diagnosing a long running resource problem. If you need to correlate network latency with traffic, you could easily monitor these two reports over time. [BUILD 3] Subscriptions can either be sent via or posted to a volume as a file transfer. SLIDE TRANSITION: On to the demo. ADDITIONAL INFORMATION FOR PRESENTER: MOM 2005 Helpfile “opsmgr2005.chm”

demonstração Relatórios Tour pelo Reporting Services
Gerando um relatório pelo Reporting Services

Monitorando com as consoles do MOM MOM Reporting Services KEY MESSAGE: This is the agenda for this session. SLIDE BUILDS: None SLIDE SCRIPT: This is the agenda for this session. The last item covers upgrading from MOM 2000. SLIDE TRANSITION: As an administrator, your first concern is probably the compatibility of your currently installed management packs.

Resumo Consoles Administrator e Operator Configurável
Exibição de Diagrama Tarefas Relatórios KEY MESSAGE: It’s important to take this information away from this session. SLIDE BUILDS: 5 SLIDE SCRIPT: [BUILD 1] In MOM 2005, the functions have been divided by workflow into different consoles. [BUILD 2] Configure your MOM instance to suit your environment. Be aware of your workflow and assign roles based upon it. Tune alerts to be relevant. [BUILD 3] The new diagram view provides a topological look at your environment. [BUILD 4] Create and utilize Tasks to automate network activities. [BUILD 5] The new Reporting features are vastly changed from previous versions. They are extensible. [BUILD 6] The upgrade path from MOM 2000, particularly on a single server installation, is simple. SLIDE TRANSITION: ADDITIONAL INFORMATION/CROSS REFERENCE FOR PRESENTER:

Para mais informações…
KEY MESSAGE: For more information on this session see these web sites. SLIDE BUILDS: SLIDE SCRIPT: For more information on this session see the main TechNet Web site at Additional resources to support this Session page can be found at SLIDE TRANSITION: For additional information on the technologies used, see these links.

KEY MESSAGE: Tag line. SLIDE BUILDS: SLIDE SCRIPT: Your potential. Our passion. SLIDE TRANSITION:

Visão Geral Técnica do Microsoft Operations Manager 2005

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Visão Geral Técnica do Microsoft Operations Manager 2005

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