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AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action. Copyright © 2014, AmberLeaf and/or its affiliates.

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Apresentação em tema: "AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action. Copyright © 2014, AmberLeaf and/or its affiliates."— Transcrição da apresentação:

1 AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action. Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 1 DATAINFORMATIONINSIGHTSTRATEGYACTION Melhore a experiência do seu cliente com as Soluções de CX Integradas da AmberLeaf

2 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 2 INFORMATIONINSIGHTSTRATEGYACTION Amberleaf Quem somos e o que fazemos? Parceiro RightNow desde 2006 Go-To Partner entre Partner Service Providers Amberleaf criou os exames para certificados do RightNow Oracle Gold Partner Parceria com a Oracle University para treinar clientes e parceiros no RightNow Consultoria com combinação única em Estratégia e Tecnologia Eleito Top CRM Consulting Firm pela analista líder nos EUA, SourcingLine

3 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 3 INFORMATIONINSIGHTSTRATEGYACTION Amberleaf Quem somos e o que fazemos? Customer Experience Strategy Customer Relationship Management Business Intelligence Master Data Management Program & Project Management Sales and Marketing Strategy Customer Service & Contact Center Effectiveness Service Automation Marketing Automation Sales Force Automation Business Process Optimization Organizational Change Data Mart and Data Warehouse Integration and Analytics for BI Program Management Varejo Telecomunicação Manufatura Mídia & Entretenimento Financial Services & Seguros Utilities Saúde Serviços Educação Fundada por Líderes com vasta experiência Linhas de Serviço Experiência em diversas Indústrias

4 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 4 INFORMATIONINSIGHTSTRATEGYACTION 2006 Linha do Tempo Parceria Formalizada com a RN Importancia da Cruz Vermelha Innovative use of RNOW Platform Integrated Customer Portal & Dynamic Campaigning Constant Contact Marketing Automation RNOW SalesNet Automação de Marketing e Serviços de venda com TDS Telecom RNOW integration with Eloqua --- B2B and B2C Model DeVry & Readers Digest RNOW MDM & eCommerce Integration Multi Channel Global Deployment in 20 Languages Managed Service Provider Expansion --- SaskTel’ CX Multi Channel Enterprise Strategy for B2B and B2C Model Oracle Partner Network Oracle RN Certification Exams CX Strategy lead to influence of first RNOW selection in Sales and Service Contact Center in South America under Oracle Banner Expanção para América do Sul Eloqua AL fills out Sales Automation competency with Oracle Expanding Mkt Auto with Eloqua Abertura da Filial no Brasil

5 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 5 INFORMATIONINSIGHTSTRATEGYACTION Linha do Tempo Quase 200 Implementações de RightNow CX

6 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 6 INFORMATIONINSIGHTSTRATEGYACTION Enterprise Source Systems RightNow Customer Experience Management Multi Channel Touch Points Endeca Unified Search Oracle Identity Manager Federated Ids OBIEE Business Intelligence Siebel Order Management Phone Chat Web Self Service SocialF2FKioskMobile Jira Service Desk Enabil SFDC Guidewire Drupal Avaya Jenkon SCCP Learn Live Data Mentors Data Stage Google Search Remedy Exchange OWA ZipInfo Ruby on Rails AmberLeaf CX … Integração com outras Aplicações JD Edwards Enterprise Resource Planning MDM Master Data Management EBS Enterprise Resource Planning Eloqua Marketing Automation

7 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 7 INFORMATIONINSIGHTSTRATEGYACTION AmberLeaf RightNow Toolbox Estratégia CX Data Integrator Integrações CX RightNow Add-Ins Metodologia CX Solution Mapping Banking Investiments Insurance Telco’s Field Services I N D U S T R Y S O L U T I O N S I N D U S T R Y S O L U T I O N S

8 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 8 INFORMATIONINSIGHTSTRATEGYACTION Metodologia ConceitoPlanejamentoKick Off Análise de Processo DesenhoDesenvolvTestesApresentaçãoGo LiveResultados Aderência Phase Out Implantação

9 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 9 INFORMATIONINSIGHTSTRATEGYACTION Ajudamos as empresas a avaliar 12 áreas de sua organização e fazer um balanço abrangente dos seus aspectos-chave: EstratégiaProcessosTecnologiaPessoas Amberleaf CX Qualification Requerimentos Suporte Gap Mudança Processo ROI Roadmap Estratégia & Visão Treinamento Implementação Data Infraestrutura

10 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 10 INFORMATIONINSIGHTSTRATEGYACTION AmberLeaf CX Go To Market Initiatives … Sales Tools, Assets and Collateral AmberLeaf Telco AmberLeaf Banking & Credit Unions AmberLeaf Insurance AmberLeaf Asset Management & Investments Holistic View of Customer/Member Relationship Financial Transactions View Customer Profile Asset Profile Portfolio Performance View Insight to Investment Analysis Lead Management Quote Tracking Policy View Relationship Insight Multi-Channel Interaction No – Low Touch Deflections CX Lifecycle

11 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 11 INFORMATIONINSIGHTSTRATEGYACTION AmberLeaf CX Go To Market Initiatives … Sales Tools, Assets and Collateral RightNow Integrated with Salesfoce.com RightNow Integrated with Eloqua RightNow Integrated with EBS RightNow Integrated with JD Edwards Contact Profile Digital Body Communication Coordination Marketing Effectiveness Organization and Contact Sync Order and Asset Visibility Holistic Customer View Organization and Contact Sync Order and Asset Visibility Holistic Customer View Organization and Contact Sync Opportunity and Task Integration Service Request Updates

12 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 12 INFORMATIONINSIGHTSTRATEGYACTION Amberleaf Qualificações CX Porque nossa estratégia de CX é importante para você? “Fornecer visão estratégica promove orientação saudável para o uso da plataforma.” “O acompanhamento do crescimento dos clientes ajuda a compreender as suas necessidades.” “Atuando como consultor estratégico, aumenta profundidade do uso do produto.” During DeliveryDuring the Sales Cycle For Renewals “Alinhar as capacidades do RightNow às estratégias-chave de negócios.” “Flexibilidade do RightNow permitindo estratégias de CX.” “Rapid Deployment Methods alinhado com as best practices.” “Cada oportunidade está em um estágio diferente em sua jornada CX.” “Alinhamento da situação da empresa com o amadurecimento do CX.” “Eleva a discussão com os retornos sobre o investimento, e não apenas a funcionalidade.”

13 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 13 INFORMATIONINSIGHTSTRATEGYACTION Varejo Tecnologia & Comunicação Serviços Serviços Financeiros & Seguro Indústria Química Manufatura & Supply Chain Supply Chain Midia & Entretenimento Turismo & Hotelaria Educação AmberLeaf Quem somos e o que fazemos…

14 DATA Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 14 INFORMATIONINSIGHTSTRATEGYACTION Territory Assessment Align to AmberLeaf Solutions Business Development Execution Amberleaf avalia as empresas, indústrias e modelos de negócios Aproveitando o Toolbox da Amberleaf, desenhamos a partir dos nossos 8 anos de experiência, ferramentas internas, referências de ganho e estudos de caso de clientes para alinhar soluções relevantes para as empresas Execução de go-to market efetiva mesclando os recursos da Amberleaf e Oracle AmberLeaf Call To Action with our Integrated Customer Experience Solution 2 2

15 AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action. Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved. 15 DATAINFORMATIONINSIGHTSTRATEGYACTION THANK YOU


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