1 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Desafios de Comunicações para as Empresas Dinâmicas Name of Presenter Date (Format as Month, 2009) Rafael Neves Paiz Salvador, Dezembro de 2009 All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise

2 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Agenda 1.Empresa Dinâmica - Conceito 2.Infra-Estrutura de Redes e Segurança para Empresas Dinâmicas 3.A Comunicação da Nova Geração de Usuários 4.Casos de Sucesso Alcatel-Lucent Enterprise

3 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 A Empresa Dinâmica Name of Presenter Date (Format as Month, 2009) Rafael Neves Paiz Alcatel-Lucent Enterprise All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise 2009

4 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 A Empresa Dinâmica Cada interação entre funcionários, parceiros e clientes pode se tornar uma Oportunidade Real de Negócio.” “A performance de uma empresa está associada à sua habilidade em integrar seus core assets (ativos centrais) … …com segurança, através de comunicaçôes sempre disponíveis.

5 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009

6 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Tendências de Infra-Estrutura de Redes na Empresa Dinâmica Name of Presenter Date (Format as Month, 2009) Rafael Neves Paiz Alcatel-Lucent Enterprise All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise Forum 2009

7 Alcatel-Lucent Enterprise O importante é o usuário ter o serviço !!!

8 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Network: Desafios… NETWORK Controlar Custos com Rede Garantir a disponibilidade e a confiabilidade da Rede Proteger a Rede onde realmente é necessário

9 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Convergência Fim à Fim Continuidade e escalabilidade a conectividade LAN da borda ao core Client Access Edge 24 ports standalone 384 ports in a stack 768 ports in a chassis PoE, 10G, IPv6 OmniSwitch 9800 OmniSwitch 6850 Server Access 24 ports standalone 384 ports in a stack 768 ports in a chassis 10G, IPv6 OmniSwitch 9800 OmniSwitch 6850 Aggregation 24 x GigE + 2x 10-GigE 384 GigE in a chassis GigE in a chassis 10G, IPv6 OmniSwitch 9800 OmniSwitch 6850 Core 384 x fiber GigE or 384 x RJ45 GigE or 32 x 10-GigE 10G, IPv6 OmniSwitch 9000,9000E

10 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Aumento e Continuidade em soluções WLAN Mercado WiFi no seguimento empresarial cresceu significativamente e continua a crescer. Transição entre “solução de AP´s independentes” e “dependente” transforma em uma solução completa Souce: Dell’oro Forecast January 2008

11 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Arquitetura Centralizada Wireless “Thin” Access Points Switche Controlles WiFi a/b/g Antenas Política Seg Mobilidade Encaminhamento Criptografia Autenticação Gerenciamento “Fat” Access Points

12 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Tecnologia WLAN – Principais Áreas de Crescimento Voz sobre WLAN Projetos para VoWLAN estão crescendo significativamente em relação à aplicações sobre WLAN Source: Alcatel-Lucent – January 2008

13 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 A State-Of-The-Art Data Center: Marcoussis in EMEA OmniSwitch Network Equipment saved ~30% energy Optimized cooling system further reduced power consumption by 20% Yields a total energy consumption saving of 1M € over a period of 5 years Key numbers 60,000 users served 176 Business Applications (mission critical) 800 Servers 170 TB of storage capacity 11,000 Ethernet ports Fully redundant air conditionning and electric power 149 OmniSwitch (L) 26 OmniSwitch OmniSwitch 9700

14 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Management Alcatel-Lucent Solutions Portfólio Convergente IP Networking fim a fim Data networks Security Appliances IP InfrastructureIP AddressIP performance MAN/WANWLANLAN Admission ControlMobileFirewall /Application CyberGate Keeper OmniAccess Safeguard OmniVista 2500/2700VitalSuite VitalQIP AC4.3221= OmniSwitch 9000 OmniSwitch 6850 OmniSwitch 6400 OmniSwitch 6855 OmniSwitch 62x0 OmniSwitch 9000E OmniVista MM OmniAccess 6000 OmniAccess 4000 OmniAccess AP Service Router IP/MPLS OmniAccess 5740 OmniAccess 5510 OmniAccess 3500 NLG Brick Firewall OmniAccess 8550 WSG Agg/Core Adv. Edge Value Edge

15 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 A Comunicação da Nova Geração de Usuários … “Generation Y” Name of Presenter Date (Format as Month, 2009) Rafael Neves Paiz Alcatel-Lucent Enterprise All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise Forum 2009

16 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Tendências para UC e Telefonia IP PEOPLE ENABLE Centralização Expert Agent Conferencia e Colaboração Presence, IM, Click to Call, UM, Unified Interface One Number e Cellular Extension IM, Social SW Redução de Custos Redução em Viagens Habilita Home- Officers Melhorar Serviços para o cliente Prover Produtividade Novos Recursos

17 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Novos usuários, novas ferramentas: Usuários Nativos Digitais e a nova Geração Y *US Population estimate based on US Census Data removing death or immigration impact US Population Estimate: 20 – 60 yrs old* Million people Baby Boomers Millennials < 5 yrs

18 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Novos Canais de Comunicações: Voz e Web Source: Yankee Group eService ~ 45% in 2009

19 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009  IP Telephony  (proprietary protocol)  ALU legacy phones  SIP Phones  2001  UC SIP based for Any Device  2005  2003  VoIP  2007  SIP Trunking & SIP User  2008  Native SIP User (Extended Services)  From 1K to 5K SIP users / com server  IP Touch Dual Stack (SIP Ready)  2009  SIP Full NOE Services  New 8000 Series  (SIP Full Services)  2010  UC Sip Based  Virtualization  XXL Sip Network VoIP... Telefonia IP... SIP... Unified Communication

20 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Unified Communications – Mercado Dinâmico VIDEO CONFERÊNCIA Video Voice PBX Multimarcas ERP - Aplicações Desktop Presence UNIFIED COMMUNICATIONS Call Control Data Desktop Data Call Control Voice INSTANT MESSAGING / PRESENÇA IM Presence Video Data VideoAudio Call Control IM Presence Call Control Audio IM Presence Desktop Data Desktop Video

21 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise Portfolio para IPT & UC Any Fixed or Mobile Terminal Business TelephonyOmniPCX Session management Applications Middleware Genesys Contact Center Management CTI & Genesys Voice Platform IP Infrastructure WiFi OmniAccess OmniStack OmniSwitch OA USG Brick Access Edge Core WAN / CPE Security VPN/ Firewall Telephony Servers Media Gateways OmniPCX Enterprise & OmniPCX Office Extended Com. Server OmniPCX Office OmniAc cess OmniSw itch LAN UM Telephony and Conferencing IM OmniTouch 8400 Instant Communication OmniTouch 8400 Instant Communication Management OmniVista Vital Suite Vital QIP

22 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Office Communication Solutions  Portfólio Completo para soluções SMB  Conectado ao escritório em qualquer lugar em real time  Padrões Aberto  Um produto desenvolvido para as reais necessidades do mercado SMB Collaboration Unified Communication Remote / Web Off-site Mobile Cellular& PDA On-site Mobile DECT & Wifi Extended Com. Server OmniPCX Office OmniAccess OmniSwitch Desktop PC Desktop IP Touch LAN WAN Push Mobile Mais empresas fizeram a escolha Office Communication Solutions Mais de 12 milhões de usuários, mais de 1500 parceiros certificados WLAN

23 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Digital Phones Analog DECT set DECT Base station IP-Phones IP soft phone IP wireless Wireless LAN Base Station Communication management software Voice network hardware components Communication applications IPnetwork PSTN SIP Phone Fax OmniPCX Enterprise Principios – Arquitetura Distribuida Convergência  Hybrid IP/TDM Telephony that allows customers to migrate to IP at their own pace. Redes Universais  IP, Frame Relay, ATM, ISDN/PSTN Aberto  802.1p/q, TOS/DiffServ, POE 802.3af, SNMP, LDAP, QSIG-GF, H.323, SIP, XML Aplicações Integradas  Contact Center  Voice Messaging  Atendimento Automatizado  Mobilidade  Segurança

24 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Terminais Soluções desenvolvidas para usuários avançados Advanced Cellular Extension & Dual Mode iPhone Dect Mobile Phones Mobile IP Touch IP Touch

25 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 MY Instant Communicator Comunicação Multimídia para qualquer dispositivos

26 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 My Instant Communicator Manage your incoming communications through “toasts” Answer

27 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 My Teamwork A verdadeira interface de Colaboração

28 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 High definition (HD) quality up to 720p30 State of the art, supporting H.263 and H.264 video protocols Enterprise class, yet consumer video ease of use Peer to peer (P2P) video conferencing built-in, RADVISION SCOPIA for multi-party video conferences RADVISION SCOPIA available from Alcatel-Lucent; support for as many as 96 desktop users or 48 HD users My Teamwork News Video High-definition Conferência & Tele-Presença Multi-party modeFull screen mode Meeting mode Collaboration mode

29 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Enhance user experience  From embedded business telephony  Essential business telephony and UM  Ad-Hoc click-to-conference and advanced scheduled audioconferencing including external participants  To OmniTouch 8600 MIC experience  Full business telephony  IM/ delegation to IBM and Microsoft Optimize investments  Pre-integrated for fast and easy deployment  Fast ROI when insourcing audio conferencing IBM Lotus Notes Inside IBM Lotus Sametime Microsoft Office Outlook Microsoft Office Communicator How can I reach my contact? How can I answer incoming messages? New: Microsoft user experience equivalent to IBM  Q2 OmniTouch 8600 MIC for Microsoft OCS 2007  Q4 Audio conferencing within Office Communicator contact list and IM session New: Microsoft user experience equivalent to IBM  Q2 OmniTouch 8600 MIC for Microsoft OCS 2007  Q4 Audio conferencing within Office Communicator contact list and IM session Solução Flexível e Adaptável ao Cliente contemplando voz ao ambiente Microsoft e IBM

30 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Casos de Sucesso Name of Presenter Date (Format as Month, 2009) Rafael Neves Paiz Alcatel-Lucent Enterprise All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Enterprise 2009

Clientes Referênciais Governo Hospitais e Hotéis Industrias Serviços e Outros Finanças

32 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent Telefonia IP centralizada (64 Sites) Usuários -Call Center Centralizado (300 Pas) -My Teamwork (IM e Colaboração) Referência Unified Communications Banrisul

33 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Referência WiFi Universidades do Estado do Paraná - 44 Universidades - Mais de 1200 Access Points - OmniVista Mobility Manager - Gerência de Endereçamento IP (Vital QIP)

34 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Referência Convergente Instituto do Câncer... * VOZ 01 OmniPCX Enterprise portas de usuários VoIP (fixo e móvel) IP phones (100 IP Touch 4028 e IP Touch 4018) 600 IP Phones WiFi (Mobile IP Touch 310) * DADOS pontos de rede com PoE 02 OS9800 (Core Switches) 06 OS9700 (Core Switches) 235 OS6200 (Distribution Switches) 02 OAW6000-PS4 (controladores WiFi) 256 OAW-AP60 (APs)

35 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009

36 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Por que Alcatel-Lucent ? Reconhecimento na Industria “ Most Secured Large IP-PBX ” Miercom 2006 My Pocket Communicator Product of the Year 2006 My Teamwork for Microsoft Office Communicator 2005 Product of the Year 2006 My Teamwork LMRCC, Internet Telephony Maganize 2006 Innovation Award Winner “ Best Performing Large IP-PBX ”, 2005 My Teamwork Conferencing and Collaboration Server Miercom Security Verified Unified Communications Product of the Year, 2005 Market Leadership for IP Communications, 2005 Unified Communications, Sept 2004

37 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Por que Alcatel-Lucent ? Quadrante do Gartner – Unified Communication 2008

38 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent 2009 Por que Alcatel-Lucent ? Quadrante do Gartner – IP Telephony 2009

39 Innovation Session - VIP Customers All Rights Reserved © Alcatel-Lucent