Perceptive Software 77ª Reunião do Grupo Executivo de Tecnologia da Informação e Comunicação ( GETIC ) Jurandyr Silva Filho Gerente de Desenvolvimento de Negócios jurandyr.silvafilho@perceptivesoftware.com facebook.com/PerceptiveSW twitter.com/PerceptiveSW © 2012 Perceptive Software. All rights reserved.

Lexmark International Quem Somos Lexmark International Varejo Educação Indústria Governo Finanças Saúde Um parceiro de valor agredado para empresas e instituições governamentais no mundo todo. Matriz: Lexington, Ky. Fundação: 1991 Distribuição: 170+ Paises Empregados: 12.000 Receita 2011: $4.17 Bilhões Pontos Fortes Tecnologia Proprietária Foco Exclusivo Intimidade e Flexibilidade com o Cliente © 2012 Perceptive Software, LLC. All rights reserved.

Definindo os desafios O problema © 2012 Perceptive Software. All rights reserved.

Performance Visibilidade Flexibilidade Desafios comuns Performance Visibilidade Flexibilidade As we speak with organizations like yours, we hear some common themes in terms of your objectives. You obviously want to boost financial performance and cut expenses, but you also want to get a handle on unseen risks in the organization and continue to grow your business by being ready for whatever the future holds. © 2012 Perceptive Software, LLC. All rights reserved.

Investimentos na sua aplicação corporativa Sistema de Protocolo To help accomplish this, you’ve deployed some key business applications (use app name if possible), which run many of your processes and holds much of the important data used to make decisions all over your organization. This is the system of record you rely on to ensure the transactional integrity of your business every day, and you’ve obviously made significant investments here: [click] investments in talent – the dedicated resources, all the user training, consultants hired, and so forth investments in time – most of our customers spend years customizing and configuring their systems to meet their needs and, last but not least, financial investments. © 2012 Perceptive Software, LLC. All rights reserved.

80% dos documentos não são estruturados Processos Contratos Ofícios Notificações Solicitações Dossiês E muito mais… When we speak with organizations like yours, we find that many of them continue to run paper or document-intensive business processes throughout. These include AP, AR, Mailroom, Contracts, Loan Processing, Claims Handling, and many more.

Seu ambiente corporativo Performance Visibilidade Flexibilidade – Lacuna de processos corporativos + Processos corporativos modelados ? ? But when our customers look at their application environment from a visibility and control standpoint, common challenges tend to surface in two major areas. [click] The first area is that of processes. We know that your system handles many critical business processes and you’ve leveraged it to automate many workflow steps that used to be manual in your organization. [use examples] However, we also know there are many common process gaps – areas that [app name] doesn’t fully manage. In fact, some analysts say that as much as seventy percent of process steps are actually manual. [use examples]. The other key area is that of content. [App name] obviously excels at managing database-oriented information. In fact, data management was likely a key reason for deploying it in the first place. Yet it’s widely cited that as much as eighty percent of business information remains unstructured and outside the management of core business systems; content such as forms, paper documents, presentations, email and images– all increasingly scattered across hard drives, servers, intranets, mobile devices and even the cloud. So your challenge is that you have limited access to the content you need and limited control over important business processes, which results in a lack of visibility that keeps you from making fully informed decisions at the moment you need to.   This also means the greatest potential for cost savings lies outside this managed environment. It’s the manual processes steps and all of the unmanaged content that create the biggest inefficiencies within your organization. This area also contains the greatest risk because a lack of visibility results in a lack of internal controls. Now, in a perfect world, you’d be able to expand your core business applications to quickly adapt to the needs of your business. And going back to a previous illustration, in a perfect world you’d have unlimited talent, time and treasure to make that work. And in a perfect world you’d only have one system in your enterprise to think about. Unfortunately, we don’t live in a perfect world. There’s some research that illustrates the point: Forrester recently conducted a survey of business process professionals, and seventy nine percent of those surveyed said that the inflexibility of existing enterprise systems was their biggest challenge. So this picture is essentially constrained. But what if you could broaden your view? What if you could free up the potential of your existing applications and expand the boundaries of your managed environment? Well, that’s where Perceptive comes in. We help our customers manage all of their processes and content within a unified view, which… going back to our original challenges, results in better financial performance, eliminates risk, and provides the flexibility to adapt for future growth. + Conteúdos corporativos modelados – Lacuna de conteúdos corporativos © 2012 Perceptive Software, LLC. All rights reserved.

Criando uma nova realidade As ferramentas So what’s the answer to restore visibility and control and close the gaps in your processes and content? What are the tools our customer are using to meet these challenges? © 2012 Perceptive Software, LLC. All rights reserved.

Gestão de Processos e Conteúdos Gestão de conteúdo Process and content management bridges the gap between your enterprise applications and the processes and information they don't manage, giving you the visibility and control you need to improve financial performance, reduce risk and ensure future flexibility.   © 2012 Perceptive Software, LLC. All rights reserved.

Desenho Gestão de processos Gestão de Processos Design is taking the insight you’ve gained and modeling your processes for new results—whether that’s reducing a process from 15 actions to six, or automating manual steps to gain control and visibility where previously there was none. © 2012 Perceptive Software, LLC. All rights reserved.

Execução Gestão de processos Gestão de Processos Execution is where the processes you modeled are delivered onto a desktop or a mobile device in user-ready application form. © 2012 Perceptive Software, LLC. All rights reserved.

Melhoria Gestão de processos Gestão de Processos And of course, process improvement must be constant. Monitoring processes in real-time and making quick adjustments lets you more easily adapt to changes the future will throw your way. © 2012 Perceptive Software, LLC. All rights reserved.

Captura Gestão de conteúdo Gestão de Conteúdo Capture means can not only capture documents and data from any source, but then also intelligently to extract information, organize and share it with the people and systems that need it most.   This organized data drives collaboration to a higher level — allowing you to give your stamp of approval, create personalized customer communications or complete a transaction with ease and speed. © 2012 Perceptive Software. All rights reserved.

Controle ∞ Gestão de conteúdo Gestão de Conteúdo 1 ano 3 anos 5 anos Now, managing the entire lifecycle of your documents, and protecting the information within them, comes naturally – along with the peace of mind that you’re in compliance with the latest rules and regulations. 5 anos ∞ © 2012 Perceptive Software. All rights reserved.

Acesso Gestão de conteúdo Gestão de Conteúdo And every step of the way, you have instant access to the precise information you need when you need it. We put content into the context of your familiar applications, unique user roles and whatever devices your employees have at hand. © 2012 Perceptive Software. All rights reserved.

Gestão de Processos e Conteúdos Gestão de Conteúdos So, that’s a high level view of the tools our customers use every day to manage their processes and content. © 2012 Perceptive Software. All rights reserved.

Caso de Estudo: Celepar Modernização do Sistema de Protocolo But let’s talk more specifically about why organizations are choosing to work with Perceptive Software. © 2012 Perceptive Software, LLC. All rights reserved.

Modernização do Sistema de Protocolo Captura Gestão de conteúdo © 2012 Perceptive Software. All rights reserved.

Modernização do Sistema de Protocolo Captura Gestão de conteúdo © 2012 Perceptive Software. All rights reserved.

Modernização do Sistema de Protocolo Captura Gestão de conteúdo © 2012 Perceptive Software. All rights reserved.

Modernização do Sistema de Protocolo Desenho Gestão de processos

Modernização do Sistema de Protocolo Execução Gestão de processos

Modernização do Sistema de Protocolo Acesso Gestão de conteúdo

Obrigado ! 77ª Reunião do Grupo Executivo de Tecnologia da Informação e Comunicação ( GETIC ) Jurandyr Silva Filho Gerente de Desenvolvimento de Negócios jurandyr.silvafilho@perceptivesoftware.com (11) 99269-8456 (11) 3046-6318 © 2012 Perceptive Software. All rights reserved.